17 Lessons Learned from Year 1 While we’ve made progress on our sustainability agenda, the road to deep decarbonization is a long one and no one company can deliver it alone. Sustained efforts across the public and private sectors will be required to drive the pace and scale of the transition. A few lessons learned from our first year: • It’s all about the long-game: In a growing company, it’s going to take a lot of work within the walls of Netflix and outside our walls - across the entertainment industry, and the broader economy - before we start to see meaningful emissions reductions. This transformation will take years to implement. This means our emissions may continue to rise in the coming years while we work with our partners to scale new technologies and business practices that will help us meet our emission reduction goals. • It takes industry collaboration and commitment: Reaching our reduction goals are also challenged by the fact that most of the emissions come from other companies. We don’t own most of the equipment, vehicles or the majority of our buildings that contribute to our Scope 1, 2, and 3 emissions. So it’s important we work with these companies to make clear what’s needed from them and by when. • Access to clean energy is patchy: Clean energy access remains spotty globally and is not uniformly available, even within the same U.S. states. Our ability to access clean energy is hampered by a patchwork of regulations and is directly restricted in certain key markets. Access to 100% renewable electricity in all of our regions is key to meeting our reduction goals. • Clean technology solutions exist, but not at scale: Promising clean technologies are not available at the scale or in all of the places we need them. Vendors working to scale these solutions fast will be required to deliver on our 2030 targets, and we aim to support them in doing so. • Scaled public investment in the zero carbon economy transition is needed: Making clean mobile energy technologies more affordable and EV charging infrastructure more available is needed to drive the zero carbon economy transition. Environmental