2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 7 Our Guests Day in and day out, we work to generate superior guest satisfaction and enable more memorable stays at our properties. In 2020, we responded quickly and with flexibility during the COVID-19 pandemic to meet the needs of our guests by launching new programs, such as Work Anywhere with Marriott Bonvoy,™ and new Marriott web content, focused on providing current hotel and travel information regarding COVID-19. Among our many efforts, Marriott continues to develop the technology to deliver immersive, personalized experiences to our guests. We remain focused on growing engagement levels with millions of guests by interacting with them through our mobile application and digital guest channels across our hotel portfolio. As we welcome guests back to our hotels, we remain committed to providing a safe environment that aligns with expert protocols to address COVID-19. Our Commitment to Clean is designed to minimize risk and enhance safety, as we aim to monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Awards and Recognitions Company and Report Overview 65.4% of respondents rated their overall experience at least nine out of 10 *. Marriott’s 2020 GuestVoice Satisfaction Survey For additional information on our awards and recognitions, please see our Awards and Recognitions webpage. * Approximately one in five queried guests have responded. All brands are represented. #1 on DiversityInc’s 2020 Top 50 Companies for Diversity list 2020 World’s Best Workplaces ™ by Great Place to Work ® Listed on the 2021 Bloomberg Gender-Equality Index Named to the Fortune 100 Best Companies to Work For ® list each year since it launched in 1998 100% Human Rights Campaign ® Corporate Equality* score for the past eight years 2021 inductee into the DiversityInc Hall of Fame PEOPLE Magazine's Top 50 Companies that Care ® list Named one of America’s Most Responsible Companies by Newsweek Earned top score on the Disability Equality Index (DEI)