2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 4 A Message From Our Chief Executive Officer Every year, Marriott produces a Serve 360 Report on its progress in advancing sustainability and driving social impact around the world – efforts to which we are deeply committed. This Report fosters transparency, both internally and externally, and importantly gives us a chance to reflect on incredible accomplishments, remaining challenges, and opportunities to do more in our ever-changing world. Times, arguably, have never been more complex. 2020 was a year for the history books. The COVID-19 global pandemic is the most difficult challenge our industry has ever faced, and it continues to have tremendous impact on our associates, owners and franchisees, vendors, guests, and the world at large. Many people faced the disease at home, and our hearts go out to those who lost loved ones. In the midst of this global crisis, a long overdue conversation on racism surfaced in the United States and reverberated around the world. Arne Sorenson, our beloved President and CEO and an icon in hospitality, valiantly led us as we navigated these turbulent times and then, sadly, passed away in February 2021. Shortly afterward, I was named CEO. It is during gut-wrenching times like these that organizations are stress-tested – and strong values and culture become the life vests that help keep us afloat. For Marriott, this meant relying on the core values that have guided us since our founding in 1927: Put People First , Pursue Excellence , Embrace Change , Act With Integrity , and even during unprecedented challenges, find the drive to Serve Our World . COVID-19 Response We are immensely proud of how our associates have responded to the global pandemic by asking how they could help. Around the world, our hotels donated food, cleaning supplies, and other essential items to frontline workers and local families and community groups in need. One remarkable group of associates in China donated their time and talents to help manufacture masks at a factory desperately in need of workers. Other hotels offered unused event space for socially distanced blood drives and their empty storage space to food bank partners. Each community had a different story, but the outcome was the same – serving our world. On the corporate level, together with American Express and JPMorgan Chase, Marriott committed to provide $10 million worth of free hotel stays to frontline healthcare workers. Every effort made a difference, and continues to, as we collectively push through the crisis. Diversity, Equity, and Inclusion Despite the crisis around the world, we were able to accelerate our diversity, equity, and inclusion strategy in 2020 – engaging our associates in “TakeCare Community Talks” and through our Diversity Ownership Initiative introducing more business owners to Marriott who are women or people of color. Most recently, we announced we are accelerating our goal to achieve global gender parity in company leadership to 2023 from 2025. We also set a goal to have people of color make up at least 25% of U.S. company leadership. These are some of the numerous examples that you will learn about in this Report, which contributed to Marriott’s recognition as the #1 company for diversity and inclusion across industries on the 2020 DiversityInc Top 50 Companies for Diversity list. Protecting the Earth With most of the world focused on the pandemic response, we knew we also needed to make strides to protect the Earth. We understand action is needed and that businesses have a large role to play in this global effort. Marriott remains committed to doing our part to combat climate change. In 2021, we will submit our commitment to setting a science-based target to the Science Based Target initiative (SBTi). In addition to reducing our environmental footprint, protecting and rejuvenating forests, oceans, and other ecosystems is a central part of Marriott’s sustainability strategy. Marriott is a founding member of the Evergreen Alliance, which has committed to support the planting of 100 million trees by 2022. We are also working to protect mangroves, rainforests, coral reefs, and aquatic ecosystems across the globe. I encourage you to read about our progress in the pages that follow. Meeting Our Goals In our Report, we also share our progress toward Marriott’s 2025 Sustainability and Social Impact Goals. We first set these goals a few years ago when, of course, we had no idea a global pandemic was on the horizon. We recognize that there is still much work to be done to meet some of these goals. We remain steadfastly committed to our goals, because they guide our efforts to “do good in every direction” through our Serve 360 platform. In Closing We want to thank our associates, guests, owners, franchisees, and all others who have supported us and helped us to maintain our sustainability and social impact initiatives. It is true that we are a global company – but we should never lose sight of the fact that each of our more than 7,600 properties and the amazing associates who execute our service culture are a part of their local communities and, each and every day, they are doing their part to serve our world. I remain optimistic about the global recovery, and I look forward to continuing the tremendous sustainability and social impact work we started years ago. Stay well and best wishes, Anthony Capuano Chief Executive Officer Marriott International