2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 39 Focusing on Culture, Talent & Organization Marriott’s people-first, inclusive culture and our TakeCare commitment to wellbeing help to provide Marriott managed associates with opportunity, community, and purpose. This foundation supports the recruitment, retention, and advancement of all managed associates and creates an environment where associates feel they belong and are respected. In response to the global COVID-19 pandemic and fight for racial justice and equity in the U.S., we created a global, holistic strategy – Culture, Talent, & Organization – to define company actions and increase cultural engagement, inclusive opportunity, and talent development. We worked diligently to provide all managed associates with easy access to the many resources already in place to support this strategy, and to communicate new materials and updates via town halls, newsletters, intranet postings, videos, and workplace briefings. TAKECARE COMMUNITY TALKS In 2020, our CEO and Global Chief HR Officer joined Marriott senior leaders to kick off an ongoing series of virtual town halls, globally. The TakeCare Community Talks aim to transparently share associate feedback and senior leader perspectives on our fight against racism, the advancement of equality and justice in society, and Marriott’s role in these efforts. RESPECT FOR ALL RESOURCES Our “Respect for All – Putting People First Since 1927” initiative offers a platform that leverages resources, training, best practices, and content related to diversity, equity, and inclusion. Resources also include videos focused on unconscious bias and guest behaviors to help associates and managers navigate various uncomfortable or challenging situations while providing exceptional customer service and respect for all. All videos have accompanying conversation cards to use at team meetings to reinforce key messages and facilitate dialogue. LIVING OUR CORE VALUES (LOCV) LOCV, an annual signature engagement program, is facilitated by general managers with all associates at our managed properties. Our 2019-2020 LOCV installment – Respect for All – included discussions around understanding conscious and unconscious biases to help associates provide the same warm welcome and level of service to all. TAKECARE COMMUNITY HUB In 2020, we launched our TakeCare Community Hub, a collection of resources dedicated to promoting respect and kindness, mutual appreciation, and an uplifting sense of welcome and belonging among associates. Resources include teambuilding activities, learning programs, and tools all designed to further Marriott’s commitment to build an inclusive and inspired community. COMMUNITY TALENT NETWORK TEAMS (TNT s) Building on previous success with TNTs, Marriott is expanding TNTs to offer Community TNTs, bringing together associates who have an interest and passion to improve some aspect of the workplace experience at Marriott. Each Community TNT will be led by a senior executive and a small team of co-leaders who will be trained as Inclusion Leaders. LEADERSHIP TALENT DEVELOPMENT We are committed to unleashing the potential of our people by creating pathways for advancement. These pathways support associate development by providing them with growth and leadership skills, available when and how they need them. Associates can leverage tools and programs such as the Digital Learning Zone, TakeCare Grow, Marriott Development Academy, and the Talent Development Inventory to accelerate talent at all levels and build our leadership pipeline. These efforts are complementary to our other signature programs, including the Emerging Leader Program and our high potential programs. EMERGING LEADER PROGRAM (ELP) ELP was created to develop our bench strength talent – our high-performing front-line leaders, senior leaders, and other managers who have demonstrated the ability to excel to higher levels of responsibility. ELP is instrumental in building and increasing the number of women and people of color in leadership roles. Of all associates who have completed the program, 100% have been promoted or selected for strategic developmental management and profit and loss (P&L) roles. TAKECARE GROW PLATFORM This global, online platform was launched in early 2020, and offers a library of learning experiences designed to help all associates prioritize personal development. The platform delivers a personalized learning experience in 17 languages and includes a curated set of educational resources, activities, and videos across 15 unique learning pathways. DIGITAL LEARNING ZONE Throughout 2020, we continued to aid associates in their development. The result is a curated blend of digital trainings developed by Marriott, as well as existing and new vendors, to help associates upskill, reskill, and navigate this continued challenging period. New resources were added to our Digital Learning Zone covering concepts such as working and managing in a remote environment, language skills, leadership and growth skills, and various collegiate courses. * In 2020 , several of the above programs were paused due to the COVID-19 pandemic.