2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 13 Stakeholder Engagement Stakeholder Engagement and COVID-19 Due to the COVID-19 pandemic, many of our signature sustainability programs were modified, paused, or revised. However, our aim to reduce our environmental footprint and have a positive, sustainable impact wherever we do business remains as strong as ever. Our sustainability brand standards remain in effect and, as business conditions allow, we are continuing to embed sustainability into our operations. We continue to work with our stakeholders, including The Alliance and WTTC, to ensure sustainability is prioritized throughout the hospitality industry so that we can recover. ASSOCIATES Marriott believes in the power of associates to shape our future. Marriott regularly educates and engages associates globally on how they can embed Serve 360 and drive ESG progress. CUSTOMERS Marriott engages with corporate customers to not only support our Serve 360 platform and ESG strategy and goals, but to also provide environmental data, in addition to property sustainability practices, so that customers can achieve their own goals. GUESTS Through Marriott’s GuestVoice Satisfaction Survey, we aim to ensure guests are heard and to generate superior guest satisfaction and more memorable stays at Marriott properties. We also involve our guests through our award-winning loyalty program, Marriott Bonvoy ® , which allows guests to earn and redeem points for staying at one of our properties and provides guests the option to donate their points to a number of our Serve 360 partners. HOTEL OWNERS & FRANCHISEES Through various owner and franchise forums, Marriott encourages participation from our owners, franchisees, and management companies on owner-relevant initiatives, collaboration opportunities, and overall progress and learnings around sustainability and social impact. SUPPLIERS Marriott engages with our suppliers through our sustainable procurement and supplier diversity programs. This includes working with our suppliers to meet our responsible and local sourcing goals, and partnering with minority-, women-, LGBT-, people with disabilities-, and veteran-owned businesses. COMMUNITIES Along with associates, hotels, and Business Councils, Marriott partners with our local communities and community organizations through investment and volunteer activities. We also support communities through our disaster relief program and natural capital investments. INDUSTRY ASSOCIATIONS & NONGOVERNMENTAL ORGANIZATIONS Marriott and our executive team regularly participate with allied trade associations and nongovernmental organizations through leadership roles on boards and executive committees. Marriott executives hold outside leadership roles at the World Economic Forum, the Business Roundtable, the World Travel & Tourism Council (WTTC), the Sustainable Hospitality Alliance (The Alliance), U.S. Council for International Business (USCIB), U.S. Travel Association, U.S. Travel and Tourism Advisory Board, Brand USA, and the American Hotel and Lodging Association (AHLA), including its state-level affiliates. INVESTORS Many investors are interested in how Marriott incorporates ESG initiatives into our business. We participate in select ESG rating agency surveys and often meet with investors to share updates on a variety of ESG related topics. This includes information and data on our Serve 360 platform and progress updates toward our 2025 Serve 360 Goals. As a global travel company with managed and franchised lodging operations, Marriott has a range of stakeholder groups, including associates, customers, guests, investors, hotel owners and franchisees, suppliers, local communities, community organizations, industry associations, governmental and nongovernmental entities, and other business partners. We collaborate with our stakeholders to understand their priorities through global forums and industry associations to develop policies and programs and report on our most shared critical ESG concerns.