2021 SERVE 360 REPORT ESG PROGRESS AT MARRIOTT INTERNATIONAL → 47 Succeed Through Service Program The Ritz-Carlton’s signature Succeed Through Service program mentors students in disadvantaged communities to understand the value of giving back to their community, and learn valuable life skills that will help them forge a path of success. In 2020, we engaged over 2,000 youth. Caribbean & Latin America National Learning Institute In collaboration with Costa Rica’s INA (National Learning Institute), The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa aims to prepare youth in Costa Rica for jobs in the hospitality industry. The ‘Dual Education’ program provides a holistic learning experience, aimed at preparing youth for future job opportunities in the hospitality industry. To date, over 230 students have graduated in the program and 32 were enrolled in 2020. After graduation, 80% of students have secured full-time jobs at The Westin Reserva Conchal. Asia Pacific WISE Foundation The Indonesia Business Council engages with Bali WISE Foundation, providing an intensive six-month skills training for marginalized women in Indonesia. Through this partnership, Marriott and the WISE Foundation aim to prepare the young women for an independent life regardless of their origin, through conducting free courses in English, basic computing, hospitality, and business skills. Joining Hands Since 2016, Le Méridien ® New Delhi has teamed up with Joining Hands to successfully provide 100 women with hospitality skills management training. Joining Hands focuses on making less privileged youth financially independent by providing them a platform to harness and develop their skills and potential. Europe, Middle East, & Africa Supporting Youth Throughout Europe Due to COVID-19’s significant impact on our business, the temporary closure of hotels across our portfolio, and reductions in staff, we were unable to meet our goal of providing career development opportunities for 40,000 young people in Europe by the end of 2020. However, we have made significant progress. Between 2015 and 2020, Marriott International in Europe offered 36,000 training opportunities, in the form of work experience placements and apprenticeships, giving young people an invaluable first step into employment and exposure to an array of professional expertise and stimulating experiences. As we move forward, we will focus our efforts on attracting, developing, and providing opportunities in our hotels for young people. We know that the younger generation has been disproportionately impacted by the pandemic and we strongly believe that our support will equip young people with the skills and confidence to make the move into work. Tahseen In the Middle East, we continued to grow our Tahseen program – a hospitality management development plan focused on fast-tracking Arab nationals as the next generation of leaders and General Managers within the region’s hospitality industry. In collaboration with Helwan University and the Professional Development Foundation, Marriott has created a Bachelor of Hotel Operations Management Degree program to further enhance tourism education in Egypt. The program aims to provide students with practical exposure to working within the industry in addition to theoretical learning. As of year-end 2020, nearly 150 students at 13 participating Marriott hotels in Egypt were undergoing training. Right: Associates from the JW Marriott Marquis ® City Center Doha (Doha, Qatar) speak to students at Stenden University Qatar