Employee Engagement, Learning, and Development Continued OUR COMPANY OUR GOVERNANCE OUR PEOPLE OUR COMMUNITIES THE ENVIRONMENT THE NUMBERS AND SMALL PRINT By strategically investing in four key areas of career development and learning, we’re building a diverse group of strong leaders now and for the future. Evolving Skills and Careers We’re champions of constant, lifelong improvement ―regardless of career stage. For instance, our new Apprenticeship Program creates pathways for those without advanced degrees or experience. In 2021, the first cohort of apprentices began a 12-month journey to build their skills through classroom instruction, hands-on experience, and mentorship. The program offered apprenticeships in four roles—Associate Trainer, Analyst Business Support, Associate Expert, and Associate Systems Administrator. All the apprentices who completed the program went on to take jobs with us. Apprentice Francia Mesa said: I wouldn’t have qualified for a Sr. Business Analyst role if it wasn’t for the apprenticeship program. This program provided me the opportunity to learn new skills like Excel, SQL, and project management. The apprenticeship program equipped me with the knowledge I needed to be successful in my role and the ability to better support the frontline teams.” For T-Mobile employees, we have an enterprise rotational program called CareerTrax to provide opportunities to gain experience in different parts of the business. Performance and Development Feedback is foundational to performance improvement and career development. However, it’s most effective when conversations happen all year long. Programs like Accelerate My Performance (AMP) equip employees and managers with resources to have productive, ongoing development conversations. Employees also create Individual Development Plans (IDP) to help them assess and develop identified Values in Action and other behaviors with their manager’s support. Making connections that count can also help employees develop their skills so we added Mentor Match and Executive Sponsorship to our development programs in 2021. Mentor Match connects employees to a mentor for career guidance, to diversify their network, and gain new knowledge and skills. The Executive Sponsorship program helps select Directors and Sr. Directors establish a formal sponsorship relationship with a VP or SVP in another line of business with the goal of accelerating their careers, expanding their network, and giving executives broader visibility of our diverse talent across T-Mobile. Championing DE&I DE&I is central to the design of our career development and learning opportunities. Programs like our One Te a m , Together Learning Journey promote inclusive habits and behaviors at every level of the organization, while targeted programs like Lead Magenta Next help develop underrepresented talent and strengthen diversity at the leadership level. In 2021 we partnered with McKinsey to deliver two programs that enhance the capabilities of underrepresented leaders. The McKinsey Manager Accelerator focuses on enhancing leadership mindsets and behaviors and deepens participant understanding of nine business topics. The McKinsey Executive Leadership Program equips future leaders with the peer network and sponsorship that helps them achieve their aspirations as well as develop new capabilities, mindsets, and behaviors. India Boulton, Senior Vice President, Legal Affairs, T-Mobile, said: The transition into the executive space specifically as a person of color wasn’t something that was taught to me in law school or during my corporate experience. This program lifted the veil on additional skills that I needed to navigate my career trajectory and provided me a network of leaders who looked like me and had overcome similar obstacles in organizational management and their pursuit of leadership opportunities.” Advancing Leadership Expertise We want to develop and inspire great leaders across the company by helping employees unlock their potential and build critical skills to thrive as their responsibilities grow. In 2021, we enhanced our leadership development programs to further empower existing and future leaders to grow in their careers through confidence. We added LeaderShift , a leadership development program for employees who want to SHIFT to the next level. This program was designed to grow the employee’s confidence and foster career growth through supported, personalized leadership development that helps them make an impact on their teams and the business. We also launched Magenta Manager , which provides people managers with learning experience options to enhance their effectiveness and skills and foster a community and culture of leadership. 2021 CORPORATE RESPONSIBILITY REPORT 36