OUR COMPANY OUR GOVERNANCE OUR PEOPLE OUR COMMUNITIES THE ENVIRONMENT THE NUMBERS AND SMALL PRINT Forecasting with StormGeo Accurately tracking a storm’s path and severity is critical for our Emergency Management Team to be ready to respond and assist with recovery efforts and restore connectivity to our customers. To help us respond quickly, we work with StormGeo, a pioneering weather forecasting operation that helps us stay ahead of the weather, identify regions under threat, and pinpoint, down to the tower and switch level, the assets that could be impacted by wind, flood, or wildfire. This gives us crucial time to prepare for situations like power outages and roll in alternative sources of electricity. Inside one of our Mobile Command Centers Disaster Relief Continued In the Eye of Ida Hurricane Ida was one of the strongest and costliest hurricanes to hit Louisiana since Hurricane Katrina. 150 mph winds battered the southern state, leaving more than a million without power. A few days later, the remnants of the hurricane caused severe flooding in the Northeast U.S. as well. Federal emergencies were declared in Louisiana, Mississippi, New York, New Jersey, and Pennsylvania. Thanks to early warning systems and our partnership with StormGeo, we were prepared and had closed over 150 stores in affected areas before Ida made landfall. Only three stores sustained damage. Seeing Our Employees through Tough Times For countless people, including T-Mobile employees, Ida threw life into turmoil. Our first move, as with any emergency, was to account for our people through Everbridge. Once everyone was deemed safe, we quickly got to work identifying on-the-ground needs. T-Mobile offers an Individual Emergency Assistance program for our employees that provides financial help to see people through tough times. Following Ida, 77 individual emergency relief funds were approved, dispensing $115,000 in financial assistance to help impacted employees cover costs ranging from home damage to basic needs such as food, clothes, and shelter. Helping Residents in Trouble Residents gathered in recreation centers, schools, and churches. Our community support team, including volunteers, was there to help them, giving out over 5,000 pre-activated phones, chargers, and cables so they could keep connected, call for further assistance, and communicate with loved ones. A total of $1.3 million in supplies was handed out in 28 locations throughout Lafayette, Baton Rouge, New Orleans, and surrounding parishes. And when the Mayor of New Orleans contacted us about helping the community get relief from the heat, we helped support four cooling centers at her request. Team Magenta went above and beyond the call of duty to do what we could to help people in the aftermath of one of the state’s worst disasters. 2021 CORPORATE RESPONSIBILITY REPORT 51