Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Accommodation, Food, and Leisure 18.6 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 35%  2     2 . Oijer higher wages INDUSTRY G/2%$/ 32% 2 2. Better articulate business purpose and impact 25% 2 Cognitive skills 32%  2. Improve talent progression and promotion processes 11%  Engagement skills 29%  . Improve internal-communication strategy 16% 2 Management skills 27%  . Improve people-and-culture metrics and reporting 4%  Physical abilities 27%  . Provide eijective reskilling and upskilling 11%  Technology skills 18%  7. Improve safety in the workplace 2%  Ethics 18% 0 7. Tapping into diverse talent pools 19% 2 Self-eĴcacy 12%  . Improve working hours and overtime 12 %  Working with others Oijer more remote and hybrid work opportunities within 12% 2 . countries 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 52% Creative thinking 36% 2 . Run comprehensive DEI training for managers 39% Analytical thinking 36%  2. Run comprehensive DEI training for staij 36% /eadership and social inIJuence Provide greater IJexibility on degree reTuirements for 30% 33% 22 Marketing and media . roles 30% Resource management and operations Embed DEI goals and solutions across the supply 27% 2 . chain 27% Service orientation and customer service Oijer greater IJexibility on education reTuirements to 27% 2 . 24% Empathy and active listening recruit from various backgrounds 24% Environmental stewardship 27% 2 . Recruit a DEI OĴcer 24% Multi-lingualism Set DEI goals, targets or Tuotas that exceed public 27% 2 7. 24% reTuirements 4uality control :hare of companies ^ith +,0 7rograms 6% :kill stability 6% (share of organizations surveyed) 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2  2 ROLES INDUSTRY G/2%$/ 17%  Employer-sponsored apprenticeships 27% 2 Internal training departments 13%  /icensed training from professional associations 28% 27 On-the-Mob training and coaching 8% 2 Private-sector online-learning platforms 5% 0 8niversities and other educational institutions