49 2021 SUSTAINABILITY HIGHLIGHT REPORT: Forward As One MATERIALITY ASSESSMENT MATERIALITY ASSESSMENT PROCESS Our ability to lead with our ESG activities and make a positive impact on society relies upon our ability to understand and assess those issues that are of greatest importance to our stakeholders and the company. In 2021, we executed our third formal materiality assessment following the GRI four-step materiality process to engage our key stakeholders on what they consider to be most material to our business This process informs our sustainability approach and prioritizes the risks, opportunities and influences we aspire to consider and integrate within our broader business strategy OUR METHODOLOGY We first determined the stakeholders to be involved in the process (including employees, shareholders, customers, suppliers and community partners) We selected sustainability topics for inclusion in the assessment based upon the GRI Standards framework and through a sector benchmarking process Through a qualitative survey, we asked our stakeholders to identify the sustainability topics they felt were most relevant and important to The Hartford. Based on the results of our stakeholder materiality assessment and the priorities of the company as described in our required annual public filings, The Hartford has identified five material aspects that reflect the organization’s most significant economic, environmental and social impacts and/or that substantially influence the decisions of our key stakeholders: • Customer Privacy – customer privacy and loss of customer data. • Responsible Products – products which offer environmental/social benefits and/or incentivize positive environmental/social behaviors. • Ethical Business Practices – communication and training about anti-corruption and monitoring practices. • Responsible Investing – consider environmental/social impacts when making investment decisions. • Economic Performance – direct economic value generated and distributed.
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