Our focus on sustainability principles has undoubtedly helped us navigate the challenges of 2021. Building the Best Customer Experience Our customers are the focus of everything we do. Through Project Hemispheres, we are building a best-in class experience for our customers and associates at Grand & Toy, it aligns with our strategic priorities, and is a solid reflection of our 5C commitments to Customer, Commitment, and Creativity. 63.2 Net Promoter Score as of December 2021 UP FROM 60.6 IN JANUARY These principles — balancing and actively integrating what is right for our people, our planet, our company, and for the communities around us — have once again proven the resilience of our business model. $ 8.47B total annual sales 1,037 retail locations 45 % retail 54 % business solutions 67 distribution centers and cross docks 198,715 + sq. meters of distribution centers 2,138,951 sq. meters of retail locations 1 % other 35. INTRODUCTION GOVERNANCE PLANET PEOPLE PROSPERITY SASB INDEX 35. INTRODUCTION GOVERNANCE PLANET PEOPLE PROSPERITY SASB INDEX