Driver and delivery person well-being Listening to drivers and delivery people Ensuring that drivers and delivery people have improvements to support, new driver advisory a meaningful voice benefits both drivers and forums, and transparency around common reasons platforms. We’re committed to capturing their that drivers and delivery people may lose access to diverse perspectives while providing transparency their accounts. into the state of the driver experience. Labor unions play a key role in European social During 2020, we held over 300 engagement and democracies and help advance policy debates. In listening sessions with drivers and delivery Spain, Uber and other gig economy companies people around the world and conducted more have reached a best practice agreement with than 50 surveys to gather feedback on the app, delivery workers’ associations. In Italy, platforms our support services, and other matters. We also have a bargaining agreement with a trade union. In hold regular meetings with drivers’ and delivery the UK, Uber and labor union GMB have announced people’s associations. a partnership as well. In many other European We want to further empower drivers and delivery countries and cities, Uber nurtures relationships people to provide input on decisions affecting their with local associations as well as labor unions. lives and livelihoods. To this end, over the last year, 17https://www.uber.com/us/en/u/your-voices-create-change/ 18https://www.uber.com/ca/en/u/your-voices-create-change/ we conducted surveys of all drivers and delivery 19https://www.uber.com/au/en/u/your-voices-create-change/ 17 18 19 people in the US, Canada, and Australia, and released reports on the results. Over 125,000 drivers and delivery people responded. We’ll use feedback from these surveys to help improve the Uber experience. For example, in Australia, we’ve already taken a number of responsive actions, including 2021 ESG Report 32