Letter from our CEO Around the world, in 2020, communities experienced • Advocating for earners’ flexibility, new benefits and protections devastating impacts from the COVID-19 pandemic. We did not, through our IC+ model in markets around the world. however, experience them all equally. COVID-19 exacerbated • Making public commitments toward being an anti-racist existing inequalities and brought into focus long-standing company. Progress on this critical work is detailed in our 2021 issues, including systemic racism; unequal access to work, People and Culture Report. benefits and protections; and the need for shared action on climate change. • Committing to be a net-zero-emissions company globally Early in the pandemic, Uber recognized a need for by 2040, and backing that up by signing up for the rigor and partnership—and leadership—on these issues. Building on prior accountability of the Science-Based Targets initiative. We also initiatives, we made a number of bold commitments to address expanded our reporting responsive to the recommendations these and other issues. We have supported our commitments of the Task Force on Climate-Related Financial Disclosures. through investments and actions as we work to build a Progress on these initiatives and more is detailed in the pages stronger, more sustainable business and to improve quality of of this report, in our other publications, and on our website. In life for all our stakeholders. all we do, we are guided by our most important cultural norm: A few examples from 2020 include: Do the right thing, period. • Leading the industry in innovative approaches to combating COVID-19, including by introducing new health safety technology; providing financial assistance to drivers and delivery people diagnosed with COVID-19 or directed to self- quarantine or self-isolate by a doctor or public health official; successfully advocating to help ensure protections and benefits were available to them; and committing to giving out tens of millions of discounted and free rides, meals, and deliveries to those in need around the world, including most Dara Khosrowshahi recently to support greater access to vaccines. Chief Executive Officer 202021 21 ESG ReportESG Report 55