People and culture Our racial equity commitments Ridding our platform of racism No commitment, no ride: Our Community Guidelines explicitly prohibit racist behavior, and we’ll continue to strive to ensure that everyone using our platform understands what’s expected when using our apps and commits to the rules. Anti-racism education for riders and drivers: Together with experts, we’re developing new anti-racism education for our community. We kicked off our first pilot in Brazil with one of our local partners, Instituto Promundo, providing access to high-quality educational material to all riders, drivers and delivery people in the country. We’ll leverage these learnings to further shape our educational strategy for our users around the world. Specialized customer support: We are working diligently to offer our customer support agents specialized training on bias and discrimination, and we commit to improving our apps to make it easier for anyone to report discrimination issues to us. Fighting racism with technology Inclusive product design: We continue to make great strides in our efforts to build out systems and permanent roles that drive inclusion through everything we do in Uber’s Tech org. In February 2021, we introduced our Inclusive Design plans to the company at our Global All Hands meeting for all our employees, and in March we welcomed a new Inclusive Design Lead. Marketplace fairness: We launched a Fairness Research Team, dedicated to measuring and understanding the impact that our pricing, matching, and safety products have on users from underserved communities. 2021 ESG Report 45