2024 UMP CDHP (PEBB) Certificate of Coverage Directory Directory: medical services Contact type and description Contact information UMP Customer Service Call: 1-888-849-3681 (TRS: 711) Contact UMP Customer Service Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. for questions about your medical (Pacific) benefits, including information Chat now: Sign in to your Regence account at on behavioral health support ump.regence.com/ump/signin to chat now services, the expert second Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. opinion program, your care Email: Send secure email via your Regence account at management benefit, and more. ump.regence.com/ump/signin Visit: UMP website at ump.regence.com/pebb If you are outside the U.S. and you have questions about your benefits and coverage, you can use email, chat now, or Skype to contact UMP Customer Service. You may request to have a customer service representative contact you at a scheduled time during normal business hours. If you are outside the U.S. and need to find a local provider, make an appointment, or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week. You can also use the online provider search tool on the Blue Cross Blue Shield Global Core website at bcbsglobalcore.com. Network provider directory Call: 1-888-849-3681 (TRS: 711) Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Chat now: Sign in to your Regence account at ump.regence.com/ump/signin to chat now Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Provider search: ump.regence.com/go/pebb/UMP-CDHP Medical appeals and grievances Call: 1-888-849-3681 (TRS: 711) (aka complaints) Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Chat now: Sign in to your Regence account at ump.regence.com/ump/signin to chat now Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Fax: 1-877-663-7526 Online: Sign in to your secure Regence account at ump.regence.com/ump/signin. Go to Appeals to appeal online. Email: [email protected] 2024 UMP CDHP (PEBB) Certificate of Coverage 1