Directory: vision services Contact type and description Contact information UMP vision benefits Visit: UMP Vison benefits webpage at Get an overview of your vision ump.regence.com/pebb/benefits/vision benefit Vision Service Plan (VSP) Call: 1-844-299-3041 Member Services Monday–Friday: 6 a.m. to 8 p.m.; Saturday: 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific). If you are outside of the U.S. dial the exit code of your country, which is typically 00, and then 1-916-635- 7373. Deaf, DeafBlind, Late Deafened and Hard of Hearing members call (TTY): 1-800-428-4833 Monday–Saturday: 6 a.m. to 5 p.m.; Sunday 5 a.m. to 8 p.m. (Pacific). If you are outside of the U.S. dial the exit code of your country, which is typically 00, and then 1-916-851-1375 Visit: VSP website at vsp.com Mail: Vision Service Plan PO Box 997100 Sacramento, CA 95899-7100 VSP provider directory Provider search: Create an account on the VSP website at vsp.com and log in to find a VSP Choice network provider. If you don’t have an account, you can visit the VSP website at vsp.com/eye-doctor, use the Advanced search, and select “Choice” for the “Doctor network” to find a provider. Call: 1-844-299-3041 Monday–Friday: 6 a.m. to 8 p.m.; Saturday: 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific) Deaf, DeafBlind, Late Deafened and Hard of Hearing members call (TTY): 1-800-428-4833 Monday–Saturday: 6 a.m. to 5 p.m.; Sunday 5 a.m. to 8 p.m. (Pacific) VSP appeals Call: 1-844-299-3041 to submit an expedited appeal (will be processed within 24 hours) Monday–Friday: 6 a.m. to 8 p.m.; Saturday: 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific) Deaf, DeafBlind, Late Deafened and Hard of Hearing members call (TTY): 1-800-428-4833 Monday–Saturday: 6 a.m. to 5 p.m.; Sunday 5 a.m. to 8 p.m. (Pacific) Mail: To appeal in writing with VSP, including expedited appeals: Vision Service Plan Attn: Appeals Department PO Box 2350 Rancho Cordova, CA 95741 4 2024 UMP Plus–PSHVN (PEBB) Certificate of Coverage