When you pay Most of the time, you pay after your claim is processed. • You will receive an Explanation of Benefits (EOB) from the plan that explains how much the plan paid the provider. The Member Responsibility section of your EOB tells you how much you owe the provider. • The provider sends you a bill. • You pay the provider. Note: A provider may ask you to pay your deductible and copay, when applicable, at the time of service. When this happens, check your EOB to make sure the amount you paid is accurately reflected in the Member Responsibility section. Contact UMP Customer Service with questions. Medical out-of-pocket limit ALERT! Prescription drug costs do not apply to your medical out-of-pocket limit (see below). The medical out-of-pocket limit is the most you pay during a calendar year for covered services from network providers. After you meet your medical out-of-pocket limit for the year, the plan pays for covered services by network providers at 100 percent of the allowed amount. The plan will not pay more than the allowed amount. Expenses are counted from January 1, 2024, or your first day of enrollment (whichever is later) through December 31, 2024, or your last day of enrollment (whichever is earlier). Your medical out-of-pocket limit is $2,000 per member and $4,000 per family. What counts toward this limit • Inpatient and emergency room copays • Your coinsurance paid to core network, support network, and other providers approved by your plan for certain services • Your coinsurance paid to out-of-network providers for emergency room services, air ambulance, and nonemergency services furnished during a visit or stay at a network hospital, hospital outpatient department, critical access hospital, or ambulatory surgical center. • Your medical deductible paid to core network, support network, and other providers approved by your plan for certain services • Chiropractic, acupuncture, and massage therapy visit copays to core network and support network providers. What does not count toward this limit A. Amounts paid by the plan, including services covered in full B. Costs you pay under the prescription drug benefit, including coinsurance (see the "What you pay for prescription drugs" section) C. Your monthly premiums D. Your coinsurance paid to out-of-network providers and your coinsurance and copayments paid to non-network pharmacies (except those listed above in “What counts toward this limit”) E. Balance billed amounts 32 2024 UMP Plus–PSHVN (PEBB) Certificate of Coverage