Directory Directory: medical services Contact type and description Contact information UMP Plus–UW Medicine ACN Call: 1-888-402-4237 (TRS: 711) Contact Center Monday–Friday: 5 a.m. to 8 p.m. (Pacific) Find network providers and Saturday–Sunday: 6 a.m. to 2 p.m. (Pacific) request out-of-network consent Visit: UMP Plus network website at pebb.uwmedicine.org UMP Customer Service Call: 1-888-849-3681 (TRS: 711) Contact UMP Customer Service Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. for questions about your medical (Pacific) benefits, including information on Chat now: Sign in to your Regence account at behavioral health support ump.regence.com/ump/signin to chat now services, the expert second Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. opinion program, your care Email: Send secure email via your Regence account at management benefit, and more. ump.regence.com/ump/signin Visit: UMP website at ump.regence.com/pebb If you are outside the U.S. and you have questions about your benefits and coverage, you can use email, chat now, or Skype to contact UMP Customer Service. You may request to have a customer service representative contact you at a scheduled time during normal business hours. If you are outside the U.S. and need to find a local provider, make an appointment, or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week. You can also use the online provider search tool on the Blue Cross Blue Shield Global Core website at bcbsglobalcore.com. Network provider directory Call: 1-888-849-3681 (TRS: 711) Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Chat now: Sign in to your Regence account at ump.regence.com/ump/signin to chat now Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Provider search ump.regence.com/go/PEBB/UMP-Plus- UWMACN 2024 UMP Plus–UW Medicine ACN (PEBB) Certificate of Coverage 1