2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 10: Ending your membership in the plan 237 Section 1 Introduction to ending your membership in our plan Ending your membership in the plan may be voluntary (your own choice) or involuntary (not your own choice): · You might leave our plan because you have decided that you want to leave. Section 2 provides information on ending your membership voluntarily. · There are also limited situations where you do not choose to leave, but we are required to end your membership. Section 4 tells you about situations when we must end your membership. If you are leaving our plan, our plan must continue to provide your medical care and prescription drugs and you will continue to pay your cost share until your membership ends. In the event you choose to end your membership in our plan, re-enrollment may not be permitted, or you may have to wait until your plan sponsor’s next Open Enrollment Period. You should consult with your plan sponsor regarding the availability of other coverage prior to ending your plan membership outside of your plan sponsor’s Open Enrollment Period. It is important to understand your plan sponsor’s eligibility policies, and the possible impact to your retiree health care coverage options and other retirement benefits before submitting your request to end your membership in our plan. Section 2 When can you end your membership in our plan? Section 2.1 Where can you get more information about when you can end your membership? If you have any questions about ending your membership you can: · Call your plan sponsor · Call Customer Service. · Find the information in the Medicare & You 2024 handbook. · Contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. (TTY 1-877-486-2048). Section 3 Until your membership ends, you must keep getting your medical items, services and drugs through our plan Until your membership ends, and your new Medicare coverage begins, you must continue to get your medical items, services and prescription drugs through our plan. · Continue to use our network providers to receive medical care. · Continue to use our network pharmacies or mail order to get your prescriptions filled.