2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 35 Quality Improvement Organization (QIO) – Contact Information Nevada | Livanta BFCC-QIO Program 1-877-588-1123 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-855-887-6668 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays New York | Livanta BFCC-QIO Program 1-866-815-5440 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-866-868-2289 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Ohio | Livanta BFCC-QIO Program 1-888-524-9900 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-8775 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Oklahoma | KEPRO 1-888-315-0636 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Oregon | KEPRO 1-888-315-0636 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Pennsylvania | Livanta BFCC-QIO Program 1-888-396-4646 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-2660 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays