2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 32 Quality Improvement Organization (QIO) – Contact Information Kansas | Livanta BFCC-QIO Program 1-888-755-5580 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-9295 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Kentucky | KEPRO 1-888-317-0751 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Louisiana | KEPRO 1-888-315-0636 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Massachusetts | KEPRO 1-888-319-8452 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Maryland | Livanta BFCC-QIO Program 1-888-396-4646 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-2660 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Maine | KEPRO 1-888-319-8452 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays