2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 37 Quality Improvement Organization (QIO) – Contact Information U.S. Minor Outlying Islands | KEPRO 1-888-317-0891 5700 Lombardo CTR DR, STE 100 Seven Hills, FL 44131 TTY 711 www.keproqio.com Utah | KEPRO 1-888-317-0891 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Virginia | Livanta BFCC-QIO Program 1-888-396-4646 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-2660 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Virgin Islands of the U.S. | Livanta BFCC-QIO Program 1-340-773-6334 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-866-868-2289 www.livantaqio.com Vermont | KEPRO 1-888-319-8452 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Washington | KEPRO 1-888-315-0636 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Wisconsin | Livanta BFCC-QIO Program 1-888-524-9900 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-8775 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays