35 diagnostic analysis to help identify potential systemic issues . When combined with other customer satisfaction data, CDAR’s analysis provides actionable evidence in support of initiatives that seek to improve both the customer and employee experience . Integration of ESG criteria in Wealth & Investment Management Sustainable investing has gained popularity as more investors seek strategies that offer both the potential for return and the opportunity to align investments with their personal values and the general principles inherent in ESG- focused investing . In April 2020, the Wells Fargo Investor and Retirement Optimism Index survey found that investors want more information about sustainable investing, with a majority of investors saying they would be likely to invest in companies that align with their values . As a leading provider of financial and investment services, Wells Fargo Wealth & Investment Management (WIM) leverages its experience across brokerage, investment management, retirement planning, and advice that aims to provide clients with services and portfolios aligned with their financial goals, risk tolerance, and personal preferences . Sustainable investing at WIM may include: • Comprehensive integration of ESG assessment into the investment management process • Strategies that align investment portfolios with client values and ESG principles • Active ownership practices, including engagement and proxy voting • Targeted private capital investments in impact areas such as water, timber, health care, and innovation Our approach We’re committed to the effective stewardship of the assets we manage on behalf of our clients . Our proprietary assessment processes combine third-party data with our analysts’ insights to develop a unique view on individual securities and investment products . Sustainable investing teams across WIM include analysts who have the Sustainability Accounting Standards Board (SASB) FSA designation and the Chartered SRI Counselor accreditation . Our head of Social Impact Investing for Wells Fargo Private Bank also serves on the Technical Advisory Board of SASB . Our analysts, investment professionals, and advisors develop strategies and solutions targeted to their clients’ specific needs . We follow a robust discovery process designed to understand a client’s investment goals and broader sustainability values to deliver solutions that are aligned . WIM offers portfolios designed to make ESG accessible to all investors through our various solutions . Wells Far go Asset Management¹ Wells Fargo Asset Management’s (WFAM) philosophy, policies, and processes are built around the goal of delivering on client and community expectations in a responsible and sustainable way . Analyzing salient ESG risks and wider sustainability themes enables us to better assess the investments we make, and combined with serving as responsible stewards of the assets we manage, ultimately helps lead to better outcomes for our clients . ESG issues, climate risks, and other considerations that extend beyond conventional financial statement analysis have long been part of how WFAM’s portfolio 1 . Wells Fargo & Company announced on February 23, 2021, that it had entered into a definitive agreement to sell Wells Fargo Asset Management (WFAM) . This sale includes Wells Fargo Bank N .A .’s business of acting as trustee to its collective investment trusts and all related WFAM legal entities . The transaction is expected to close in the second half of 2021, subject to customary closing conditions .