GOVERNANCE / PRODUCT SAFETY & QUALITY Monitoring of Product Safety Field Performance Whirlpool Corporation’s field monitoring system is designed to identify, at an early stage, potential safety issues associated with Whirlpool products by investigating reported safety allegations and retrieving the units for examination. Whirlpool Corporation’s process governing field monitoring and defines activities through which the company can collect and document alleged consumer product safety incidents and, through evaluation of returned field units, understand and verify the consumer reports to compile accurate data with which the company can make fact-based decisions regarding potential field safety issues. Incident Investigation & Corrective Action Whirlpool Corporation has a robust set of practices and procedures to collect, monitor and evaluate the reports of potential safety issues it receives each year, relating to a vast number of products distributed over time, through its own customer service centers, claims organizations and other sources, such as retail partners and regulators. These practices and procedures include a process to identify root cause(s) for incidents, as well as corrective and preventive actions to eliminate recurrence. Product Quality We have embarked on the Premium Quality Multi-year Journey, committed to delivering the best consumer experience with every appliance, every time, everywhere, which must be a top priority to fulfill our company vision: Be the best kitchen and laundry company, in constant pursuit of improving life at home. It is not an incremental change, but a Quality Culture Transformation. Premium Quality provides a superior consumer experience by improving performance at all touchpoints throughout the entire life cycle for all Whirlpool Corporation products and services. It is an end-to-end accountability of the full life cycle of our products and services that engages all organizations and will especially rely on the adoption of refreshed quality processes, tools and roles/ responsibilities by Global Product organization (GPO), Global Strategic Sourcing (GSS), Manufacturing, Logistics and Customer Service. Richard Owusu Senior Director of Operations & Production (Cleveland, Tennessee) “Everyone’s job at the end of the day has to do with quality. If each individual delivers quality within their teams, then, in the end, the outcome will be premium quality. ” Whirlpool Corporation / 2021 SUSTAINABILITY REPORT 92