GOVERNANCE / GLOBAL ETHICS & COMPLIANCE The Global Integrity Line is regularly publicized to employees as part of annual ethics and compliance communication plans and during global and regional training. These communications are delivered through multiple platforms and delivery channels within Whirlpool Corporation, and training is provided globally by ethics and compliance professionals and other cross- functional partners (e.g., Internal Audit, Finance, Human Resources, Inclusion & Diversity). In 2021, Whirlpool Corporation had 744 total cases globally raised through the Integrity Line, which is a 15.1% increase in the total number of average cases raised over the previous three years. The increased reporting results from recent efforts to foster and encourage a “Speak Up” and “Listen Up” culture amongst employees. During 2021, we reduced the average days to close Integrity Line cases by more than 10% leading to an average closing time of 47 days, in line with industry standards. We also took corrective actions on substantiated cases. The unsubstantiated cases provided us opportunities to enhance our controls, processes and procedures or provide training and ensure a strong ethics and compliance culture. Through using continuous improvement strategies, enhanced coordination with cross-functional partners like HR, IA, GSS, and others, and strengthened governance and coordination among the Global Ethics and Compliance team, we have been able to improve our investigation processes, procedures and ability to respond to issues and concerns raised by colleagues. How Our Integrity Line Works Employees may contact the confidential Whirlpool Integrity Line with an ethics or compliance concern 24 hours a day, seven days a week, online or by phone. Online and phone reporting is available in more than 16 languages. Employees can choose the most suitable language to complete their report submission form. The Global Ethics and Compliance Team reviews the report and, where appropriate, assigns it to an investigator, who may be from Internal Audit, Law Department, Human Resources, Security or other functions. The investigator may contact the employee for additional information, where possible. If the report is substantiated, Whirlpool Corporation will take prompt and appropriate action. Conclusions of the investigations may remain confidential, but we will always acknowledge that the concerns raised were reviewed. A third-party operator who specializes in our Integrity Line service will answer the call. All reports go to Whirlpool Corporation’s Global Ethics and Compliance Team. They will receive a unique code called a “Report Key” that they use along with a password to be able to check the status of the report. The operator will then ask for details about the issue, parties involved, location etc. 1 2 3 4 5 6 Whirlpool Corporation / 2021 SUSTAINABILITY REPORT 84