This extraordinary year – full of shock “ and sadness for so many – reiterated the role of business as a critical, connected part of society. From global policies to individual actions, what we do and how we do it matters. It’s been incredible to see colleagues, clients and the wider community pull together, working faster and harder than ever before. We’ve shown what’s possible and are now using these insights, commitment and optimism to maintain the pace of change. Amanda Powell-Smith, CEO, Forster Communications 3 © NHS CT