GOVERNANCE 26 Compliance Training Integrity in Action We require all associates to complete compliance Upholding the core values of Honor & Integrity, Strength Whistleblower Hotline training annually. Examples of compliance courses & Stability and Personal Responsibility and further include, but are not limited to, Gramm-Leach-Bliley protecting our clients, associates, and company’s Our Whistleblower Hotline is Privacy Act, Business Continuity Overview, Ethical financial safety and soundness, our associates are administered through a third-party Workplace, ID Theft Red Flags Rule, Information Security expected to conduct business in a lawful, ethical and provider. The independent reporting and Workplace Security. In addition to the courses all fair manner. All associates are strongly encouraged service allows individuals to make reports associates are required to take, we assign associates a to report ethical concerns related to matters such as confidentially by telephone or online customized curriculum of compliance courses based on accounting, internal controls, auditing, discrimination, 24 hours a day, seven days a week, and their roles to ensure a high level of knowledge of the rules harassment and/or violations or suspected violations allows for anonymous reports, if desired. and regulations that impact their areas of responsibility. of laws or regulations, the Code of Conduct, or other company policies and procedures by clients, associates, or vendors. Integrity in Action, our whistleblower policy, Maintaining a Culture of provides our associates and others with a confidential Ethics and Compliance method of reporting illegal, unethical, or unsafe activity. All reports are investigated by Human Resources and/or Open Communication Internal Audit and monitored through final disposition. Updates are provided to the Audit Committee on a quarterly basis. A copy of our Integrity in Action Our Open Communication Policy cultivates a culture of Whistleblower Policy is available under Governance open and honest communication between managers and Documents on our website, hancockwhitney.com. associates as a day-to-day business practice. Managers set the tone of the workplace by welcoming input from associates in an environment of mutual respect and trust. We believe this process helps to define any issue and work toward resolving it in an informal manner. We encourage associates to work with their immediate managers to resolve questions, conflicts and disputes. If concerns involve the immediate manager, or if the issue has not been resolved appropriately, associates may escalate the issue to the next-level manager and ultimately Human Resources, which will investigate the matter with all parties and determine a final disposition.