HP Exstream Multichannel

Brief Deliver a consistent experience across all of your communications channels HP Exstream Multichannel Create and deliver customer communications to any channel on any device to meet customer preferences Put your customers first Leverage new channels Capitalize on your existing HP Exstream is a multichannel customer You have made substantial investments in documents communication management (CCM) software improving how you communicate with HP Exstream Multichannel lets you easily create solution that is proven to make customer inter- customers. The applications that drive these new communications for electronic delivery. actions more profitable. Designed for communications—which include statements, And to capitalize on your existing resources, you enterprises that thrive on strong customer bills, and notices—are built to streamline the can also leverage all of the communication relationships, HP Exstream empowers business incorporation of vast amounts of business assets of your current document applications to users to make the most of every customer content and customer data to produce start new multichannel projects. Using touchpoint. Create insightful, impactful, real- personalized communications for each HP Exstream’s container-based design time customer communications in any channel individual consumer. capabilities, you can reuse existing data and that are proven to improve customer As customer expectations change, however, content for any channel. If you are designing for satisfaction and fuel business growth. companies are becoming aware of the benefits multiple channels, content changes are While the ability to deliver documents to both of new communication formats—especially reflected in every associated communication. print and electronic channels has been an those designed for electronic channels. The This helps ensure content consistency between essential feature of HP Exstream from the ideal solution would deliver to the web, SMS, channels. You can output account balances and beginning, HP Exstream Multichannel allows and HTML email, while providing real-time a limited number of transactions to email, for you to design and deliver communications for content for smartphone and tablet-based apps. example, while providing more robust account all of the channels that your customers information and targeted offers for smart demand. More than just new forms of communication, phone apps. Responsive designs can be utilized these channels can generate new revenue to assure the content is scaled and presented This means you can deliver the appropriate level opportunities, reduce costs, and produce appropriately for the consumer’s choice of of detail to consumers based on their preferred outstanding customer experiences. It’s one device. This means that not only will you be able delivery channels. For example, you can deliver thing, for example, to open a statement and to produce multiple communications from a an account balance via SMS text notification, review your transactions—but something single source, but that all of your send HTML email customer statement completely different to receive an SMS text from communications will be consistent, up-to-date, notifications, push content to a mobile app, or your bank with an important account compliant, and relevant to your customer’s generate a print-ready PDF—all from a single notification, then open a mobile app to explore needs. design with shared data and content. your account in more detail.

Brief | HP Exstream Multichannel Create dynamic communications that look great on every delivery channel HP Exstream Deliver consistency fails, the software automatically sends through content from monthly statements to drive As the graphic above shows, enterprises are a secondary channel of your choice. Delivery content for web pages and notification emails. responding to consumer preferences by Manager also logs all delivery activity, enabling The content can be used to create dynamic increasingly sending customer communications you to track whether messages were opened or charts and graphs, so that customers can see through digital channels. As the number of new not, or got caught in a spam filter. their usage over time, plan for the future, and digital channels increases, so does the Consider the applications identify how to reduce energy consumption. complexity involved in managing timely, Businesses around the world are choosing Financial Services relevant, targeted messages across current and HP Exstream to better connect with customers A credit card company wants to create evolving formats and delivery methods. and become more profitable. Leading organiza- smartphone apps that customers can use to HP Exstream Multichannel helps you reliably tions are using HP Exstream as a vital part of access up-to-date account information. manage traditional and emerging delivery their enterprise customer communication With HP Exstream Multichannel, they populate channels side by side, for a consistent and opti- strategy and architecture. HP was also the apps with approved, up-to-date content mized customer experience. Ease the transition recognized as a Leader in First-Ever Gartner from billing and transactional systems and from current to future delivery methods while Magic Quadrant for Customer Communications present the information in formats suitable for supporting the compliance, consistency, and 1 Management Software for HP Exstream. mobile viewing. Customers can see their proven processes of your print channels. Insurance account balance, spending and payment habits, Assured delivery A large insurance company has invested and transaction history at a glance. Combine HP Exstream Multichannel with considerable resources in designing First Notice Why HP? HP Exstream Delivery Manager to include Of Loss (FNOL) documents populated with a HP has developed and implemented customer assured delivery for electronic messages and variety of rule-based business and compliance communications solutions in hundreds of automated failover options. Get consolidated content, which the call center can produce Fortune 500 enterprises around the world. visibility into delivery, tracking, and response on-demand. To increase customer satisfaction information for electronic channels like email they want to notify customers via various In addition, HP offers a wide range of training, and SMS text without compromising your channels when an FNOL has been created and a consulting and technical support services to business’s stringent delivery requirements. claim is in process. maximize your investment in our products. HP Exstream Delivery Manager lets you They design with HP Exstream Multichannel to Contact us encourage customers to choose electronic provide a summary of the FNOL to be delivered Find out how you can transform your customer communications over paper. You’ll save printing via SMS, and utilize those same objects that experiences. For more information about the and postage costs while minimizing risk. For on- populate HTML email messages. HP Exstream customer communication demand, real-time, and structured Utilities management solution, contact us at communications, if a primary delivery method A utilities provider wants to allow customers to exstream.info@hp.com or 866-318-5925. 1 Gartner Magic Quadrant for Customer Communications view detailed account information online. Learn more at Management Software, Karen M. Shegda, Kenneth Chin, Pete Using HP Exstream Multichannel, they select hpexstream.com Basiliere, Published: 26 November 2013 Sign up for updates hp.com/go/getupdated Share with colleagues Rate this document © Copyright 2011, 2013-2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA3-3492ENW, August 2014, Rev. 4