Behavioral Health Overview On November 1, 2023 we will bring our best-in-class, whole person integrated behavioral health approach for Harvard Pilgrim members. This enhanced model is comprised of a broad, innovative provider network, new service navigation program, and access to expanded programs and resources. Service Navigation Provider Network Personalized Support Our enhanced model is Our team of service navigators guide comprised of a broad, insourced members to the right behavioral provider (medical and behavioral health providers to ensure timely health) network in New England Enhanced Network Integrated Physical appointments and streamline access and nationwide Whole Health Planning our behavioral health resources Person Care Innovative Services Optimize Care Coordination Innovative provider partnerships Coordinating Care with our internal provide specialized behavioral licensed Clinicians and peer support health services, including self- specialists will work with members and service digital tools for easy access Care Management Innovative Programs/ their providers to manage their care to virtual therapy and treatments Providers 12