000770131 55-1287 (5/21) Registered Marks of the Blue Cross and Blue Shield Association. Registered Marks and TM Trademarks are the property of their respective owners. 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you dont speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711 ). ATENCIN: Si habla espaol, tiene a su disposicin servicios gratuitos de asistencia con el idioma. Llame al nmero de Servicio al Cliente que figura en su tarjeta de identificacin (TTY: 711 ). ATENO: Se fala portugus, so-lhe disponibilizados gratuitamente servios de assistncia de idiomas. Telefone para os Servios aos Membros, atravs do nmero no seu carto ID (TTY: 711 ). 3. Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data, compiled December 2017-February 2018. Data reverified, August 2020. 4. Prescription availability is defined by doctor judgment. IS A VIDEO DOCTOR VISIT RIGHT FOR ME? You can do a lot over your tablet, laptop, or smartphone. Heres how members are using this service. Im not feeling well. Get care for: Cold and flu symptoms Fever Runny nose, sinus pain Sore throat Pink eye Skin rash My loved one is under the weather. If theyre on your plan: Get quick, expert family care Save time in your busy family schedule AWARD Well Connection is highly rated: 4.8 out of 5 Doctor and Provider rating from our members 3 Licensed doctors and providers in the Well Connection network have an average of 15 years of experience. They can look up your medical history, diagnose and treat your symptoms, and prescribe medication, 4 if necessary. I need emotional support. Talk to a therapist about: Depression and anxiety Substance use disorder Loss of a loved one Relationship issues Emotional trauma Stress You can also schedule a visit with a psychiatrist for medication management services.