Getting Care in the United States More than 85 percent of all doctors and hospitals in the United States participate in the BlueCard program. If you need care outside your plans service area, call 1-800-810-BLUE (2583) , or visit bcbs.com to find a doctor near you. Be sure to show your ID card before you receive service. When you get service: Theres no paperwork Participating doctors and hospitals submit claims for you All you pay is the copayment, co-insurance, or deductible If you receive care from a non-participating doctor or hospital, you may need to pay for the services up front and submit a claim for reimbursement BlueCard PPO Members Only: If you see this symbol, , on your ID card, youre a BlueCard PPO member. To save the most money when getting service, use a participating BlueCard PPO doctor or hospital. In Case of Emergency For emergency services, call the local emergency number or go to the nearest hospital immediately. Getting Care Outside the United States The Blue Cross Blue Shield Global Core network gives you access to doctors and hospitals around the world. If you need care, call the Service Center at 1-800-810-BLUE (2583) , or call collect at 1-804-673-1177 , 24 hours a day, 7 days a week. An assistance coordinator, along with a medical professional, will arrange a doctors appointment or hospitalization if necessary. You can also visit bcbsglobalcore.com . For Inpatient Services: Call the Service Center at 1-800-810-BLUE (2583) , or Member Service at the number on your ID card, for precertification or preauthorization In most cases, all you pay is the copayment, co-insurance, or deductible The hospital should submit the claim on your behalf For Outpatient Services: Show your ID card Pay the doctor or hospital Fill out a Blue Cross Blue Shield Global Core International Claim form for reimbursement (Call 1-800-810-BLUE (2583) or visit bcbsglobalcore.com for the form) Youre only responsible for copayments, co-insurance, or deductible when seeing in-network doctors and hospitals Youll pay more when seeing out-of-network doctors and hospitals Doctors and Hospitals In most cases, participating doctors and hospitals will file the claim for you. If they need information about eligibility or your coverage, have them call 1-800-676-BLUE (2583) . Your Member Responsibilities As a Blue Cross Blue Shield of Massachusetts member, youre still responsible for any copayments, co-insurance, deductible, or non-covered services. For out-of-country services, Blue Cross Blue Shield of Massachusetts payments will be based on the providers charge. Primary Care Providers Name: Doctors Phone: Doctors Hospital Affiliation: Your Blue Cross Blue Shield Member ID: Member Service Phone Number (from your ID card): FOLD HERE TEAR HERE An Association of Independent Blue Cross and Blue Shield Plans Registered Marks of Blue Cross and Blue Shield Association. Registered Marks of the Blue Cross and Blue Shield Association. 2018 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 182617M 32-5585 (02/18) Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you dont speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID Card (TTY: 711 ). ATENCIN: Si habla espaol, tiene a su disposicin servicios gratuitos de asistencia con el idioma. Llame al nmero de Servicio al Cliente que figura en su tarjeta de identificacin (TTY: 711 ). ATENO: Se fala portugus, so-lhe disponibilizados gratuitamente servios de assistncia de idiomas. Telefone para os Servios aos Membros, atravs do nmero no seu carto ID (TTY: 711 ).