NURSES RIGHT NOW When you call our 24/7 Nurse Line, you can speak to a registered nurse, when you need to, day or night. Because guidance and advice should be available around the clock. YES, YOUR PLAN COVERS IT! comments GET CONNECTED DIRECTLY TO A NURSE calendar-alt 365 DAYS A YEAR, INCLUDING HOLIDAYS HAND-HOLDING-USD THERES NO ADDITIONAL COST *We partner with Carenet Health , an independent health care engagement company, to administer this service. Before you can email a nurse, youll need to create a Carenet Health account using your nine-digit Blue Cross member ID number (without the letter prefix). KNOW WHEN TO CALL Nurses can give you advice on: Treating a fever, cut, headache, or diarrhea Managing a new diagnosis Recognizing signs of a concussion after a head injury Taking over-the-counter medications or prescriptions Upcoming medical tests or appointments Deciding if you need immediate care Caring for a sick child or family member In the case of a life-threatening emergency, call 911 or go to the nearest emergency room. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Nurses are ready around the clock to answer your questions. Call 1-888-247-BLUE (2583) . Call Our 24/7 Nurse Line