HOW TO USE THE MAIL SERVICE PHARMACY Download the MyBlue app or create an account at bluecrossma.org. Once signed in, click Pharmacy Benefit Manager under My Medications, then go to the Prescriptions tab. To: TRANSFER PRESCRIPTIONS ORDER REFILLS SET UP AUTOMATIC REFILLS Click Click Click Start Rx Delivery by Mail View/Refill All Prescriptions Manage Automatic Refills You can also fill prescriptions by calling CVS Customer Care at 1-877-817-0477 (TTY: 711), or by using the included order form. WHY ISN’T MY MEDICATION AVAILABLE THROUGH THE MAIL SERVICE PHARMACY? Certain medications that require immediate administration or are used for short periods of time aren’t available through the mail service pharmacy. In addition, some specialty medications are only available through specialty pharmacies. Please Note: Certain prescribed medications may be subject to Prescription information about members and dependents other dispensing limitations and to the professional is used to administer your prescription program. That judgment of the pharmacist. If you have any questions information is reported to Blue Cross Blue Shield of about your medication, call CVS Customer Care at Massachusetts, and is used for reporting and analysis, 1-877-817-0477 (TTY: 711). without identifying individual patients in accordance It’s the patient’s responsibility to report any changes with applicable laws. in drug allergies, health conditions, chronic diseases, and drug sensitivities. Questions? If you have any questions, call CVS Customer Care at 1-877-817-0477 (TTY: 711). Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711). CaremarkPCS Health, LLC (“CVS Caremark”) is an independent company that has been contracted to administer pharmacy benefits and provide certain pharmacy services for Blue Cross Blue Shield of Massachusetts. CVS Caremark is part of the CVS Health family of companies. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. © 2022 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 001542278 55-001542278 (10/22)