Strategic Shareholder Climate and Risk Financial Financial Barclays PLC 227 report information sustainability report Governance review review statements Annual Report 2022 Remuneration report (continued) Assessment of the Strategic non-financial measures for the 2020-2022 LTIP A summary of the Committee’s assessment against the Strategic non-financial performance measures over the three-year performance period follows. Each category was equally weighted at 5%. Measure Criteria Performance Outcome Customer and clients 3.5% Global Markets ranking Maintain client • Global Markets ranking was maintained at 6th over the period, fee a ranking and share increased from 6.2% in 2019 to 7.3% in 2022 Global Markets revenue increase market share share Investment Banking ranking • Global Banking fee rank was 6th in 2019 and remains at 6th in 2022, b fee share fell from 4.1% in 2019 to 3.1% in 2022 Investment Banking fee share Barclays UK NPS® Improve • Barclays UK NPS ranking remained broadly consistent over the period, starting and ending at 7th, while Barclaycard UK NPS ranking improved Barclaycard UK NPS® from 4th in 2019 to 2nd in 2022 US Consumer Bank Care c • Barclays UK NPS score reduced over the period in line with what has tNPS® been observed for UK peers over the COVID-19 pandemic. Barclaycard UK NPS score reduced initially, but recovered in 2022 • US Consumer Care tNPS has only been measured since 2020. After a reduction in 2021, Care tNPS improved in 2022 Barclays UK complaints Reduce • Consistent progress in Complaints reduction in Barclays UK each year reduction (ex PPI) complaints since 2019 • In 2022, reduction in customer complaints despite an increase in interactions with the bank across our channels BUK digitally active Increase digital • Steady increase in BUK digitally active customers over the period customers engagement • Significant increase in number of Mobile Active Customers over the Mobile Active Customers period from 8.4m in 2019 to 10.5m in 2022, with new app features introduced throughout this period CCP US Customer Digital d Engagement • CCP US Customer Digital Engagement increased to 74.1 Colleagues 3.5% Diversity 2025 target of • Women in senior leadership (Managing Directors and Directors) 33% increased from 25% in 2019 to 29% in 2022, making steady progress % of females at Managing towards the 2025 target of 33% Director and Director level • Equivalent figure for Barclays in the UK is now 31% Inclusion Maintain at healthy • The percentage of employees in Your View survey who feel included in levels their team has increased from 85% in 2019 to 88% in 2022 "I feel included in my team" • The Inclusion Index is at 82% for 2022 up from 76% in 2020, the first year it was introduced Employee engagement Maintain at healthy • Engagement levels across Barclays are now at 84%, up 10% points e levels since 2019 • The percentage of employees in Your View survey who would recommend Barclays as a good place to work has remained at healthy levels throughout the period, 80% or above in each year "Enable" measures, Improve key • Significant improvement over the period in percentage of employees including measures relating metrics from in Your View survey who report that they have the tools and resources to tools and resources 2019, including they need to achieve excellent performance Enable scores • Began measuring "getting things done at Barclays is simple and straightforward" in 2021 as an outcome related to enable, with a slight improvement observed from 2021 to 2022 Notes a Global Markets share and rank for Barclays is based on our share of Top 10 banks reported revenues. Peer banks include Bank of America, BNP Paribas, Citigroup, Credit Suisse, Deutsche Bank, Goldman Sachs, JP Morgan Chase & Co, Morgan Stanley and UBS. b Dealogic for the period covering 1 January 2019 to 31 December 2022. FY21 market share has been restated from last year’s published value based on latest analysis. c Care tNPS provides an accurate measure of customer sentiment across our Fraud, Dispute, Credit and Care channels and replaces the relationship NPS reported in 2021 Annual Report. d Excludes new Gap customers. e As part of our efforts to improve our measurement frameworks, we have transitioned to a new 3 question engagement model. This was after collecting 4 years of concurrent data and running analysis to affirm the new model’s validity. Historic figures have been updated to reflect results from the new “3 question” model.