Canada Facility Management Market 2026

2016–2026 CANADA FACILITY MANAGEMENT MARKET BY SERVICES, BY TYPE, BY APPLICATION, BY REGION, COMPETITION, FORECAST AND OPPORTUNITIES harc ees Rci Sch eT MARKET INTELLIGENCE . CONSULTING www.techsciresearch.com © 1

Table of Contents S. No. Contents 1. Services Overview 2. Research Methodology 3. Impact of Covid-19 on Canada Facility Management Market 4. Executive Summary 5. Voice of Customer 5.1. Brand Satisfaction Level of Service Providers 5.1.1. Service Quality 5.2.2. Sales Support 5.2.3. Pricing & Payment Terms 5.2.4. Safety 5.2.5. Skills 5.2.6. Innovation 6. Canada Facility Management Market Outlook 6.1. Industry Structure and Stakeholders 6.2. Porter’s Five Force Analysis 6.3. Market Size & Forecast 6.3.1. By Value 6.4. Market Share & Forecast 6.4.1. By Services (Property, Cleaning, Security, Catering, Support, Others) 6.4.2. By Type (Hard, Soft) 6.4.3. By Application (Industrial, Commercial, Residential) 6.4.4. By Region (Alberta, Quebec, Ontario, British Columbia, Saskatchewan and Manitoba, Rest of Canada) © TechSci Research 22

Table of Contents S. No. 7Contents 6.4.5. By Outsource Vs Insource 6.4.6. By Organized Vs Unorganized 6.4.7. By Company 6.5. Cost of Spending in Canada (Plumbing, Painting, AC Service, Electrical Service, Pest Control, Masonry Service) 6.6. Market Overview for Building Inspection and Handover Certifications 6.7. Market Outlook for Safety Aspects, Innovations and Energy Saving 6.8. Canada Facility Management Market Attractiveness Index 6.8.1. By Services 6.8.2. By Application 6.8.3. By Region 7. Canada Cleaning Services Market Outlook 7.1. Market Size & Forecast 7.1.1. By Value 7.2. Market Share & Forecast 7.2.1. By Application (Industrial, Commercial, Residential) 7.2.2. By Region 7.2.3. By Outsource Vs Insource 7.2.4. By Organized Vs Unorganized 8. Canada Property Services Market Outlook 8.1. Market Size & Forecast 8.1.1. By Value © TechSci Research 33

Table of Contents S. No. Contents Page No. 8.2. Market Share & Forecast 8.2.1. By Type (MEP, HVAC, Civil, Painting, etc.) 8.2.2. By Application (Industrial, Commercial, Residential) 8.2.3. By Region 8.2.4. By Outsource Vs Insource 8.2.5. By Organized Vs Unorganized 9. Canada Catering Services Market Outlook 9.1. Market Size & Forecast 9.1.1. By Value 9.2. Market Share & Forecast 9.2.1. By Application (Industrial, Commercial, Residential) 9.2.2. By Region 9.2.3. By Outsource Vs Insource 9.2.4. By Organized Vs Unorganized 10. Canada Support Services Market Outlook 10.1. Market Size & Forecast 10.1.1. By Value 10.2. Market Share & Forecast 10.2.1. By Application (Industrial, Commercial, Residential) 10.2.2. By Region 10.2.3. By Outsource Vs Insource 10.2.4. By Organized Vs Unorganized © TechSci Research 44

Table of Contents S. No. Contents Page No. 11. Canada Security Services Market Outlook 11.1. Market Size & Forecast 11.1.1. By Value 11.2. Market Share & Forecast 11.2.1. By Application (Industrial, Commercial, Residential) 11.2.2. By Region 11.2.3. By Outsource Vs Insource 11.2.4. By Organized Vs Unorganized 12. Market Dynamics 12.1. Drivers 12.2. Challenges 13. Market Trends and Developments 14. Policy and Regulatory Landscape 15. Canada Economic Profile 16. Competitive Landscape 16.1. Competition Matrix 16.2. CBRE Group, Inc 16.3. Brookfield Global Integrated Solutions Canada LP 16.4. Jones Lang LaSalle IP, Inc. (JLL) 16.5. Cushman & Wakefield plc 16.6. Ingersoll Rand (Trane) © TechSci Research 55

Table of Contents S. No. Contents Page No. 16.7. Avison Young (Canada) Inc. 16.8. ION Facility Services Inc. 16.9. Black & McDonald 16.10. Aecon Group Inc. 16.11. GDI Integrated Facility Services 15. Strategic Recommendations 16. About Us & Disclaimer © TechSci Research 66

Services Overview

Services Overview Scope of Interest: Facility Management • The term “Facility” is defined as any tangible asset in an organization that supports its operations. Facility management is the practice of maintenance of organization’s physical assets such as building and equipment through services such as Mechanical, Electrical & Plumbing (MEP) maintenance, cleaning, security, etc., which support and improve effectiveness of the primary activities in that organization. • According to the International Facility Management Association (IFMA), “Facility Management (FM) is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology”. In brief, facility management is a discipline focused upon supporting the core activities of any company. • Facility management primarily includes services such as property, cleaning, security, catering, and support. These services are essential for the effective operation of any business, as they ensure its smooth functioning, thereby enabling the business to focus on its core operations. At the corporate level, facility management services contribute to the delivery of strategic and operational objectives. An effective facility management provides a safe and effective working environment for employees, which is essential for their performance. • Canada facility management market is highly fragmented and comprises a mix of in-house departments, specialist contractors, companies, etc. Facility management cost represents around 5% of a facility’s lifecycle cost and it may provide up to 50% increment in the facility’s lifespan. © TechSci Research 88

Service Overview Scope of Interest: Facility Management SERVICES TYPE Market Segmentation • Property • Hard Year Range • Cleaning • Soft • Security • Catering Review Period • Support REGION • Others 2016 – 2019 • Alberta APPLICATION • Quebec Base Year • Industrial • Ontario 2020 • Commercial • British Columbia Estimated Year • Residential • Saskatchewan and Manitoba 2021 • Rest of Canada Forecast Period 2022 – 2026 Scope of Services: Property : Building Maintenance, Ground Maintenance, Environmental Management, Damage Control, etc. Cleaning : Carpet Cleaning, Floor Cleaning, Window and Facade Cleaning, Deep Cleaning, etc. Security: Alarm System, Manned Guarding, Access Control, Mobile Patrolling, etc. Catering: Inflight Catering, Event Catering, Labor Camp Catering, Corporate Catering, etc. Support: Front Office, Porterage, Helpdesk Operations, etc. Others: Furniture Supplies, Asset Management, Printing Services, Contract Management, Stationery Supplies, Postal Services, etc. © TechSci Research 99

Scope of Hard and Soft Services Hard facilities management services pertain to the physical structure of the building and can’t be removed. They directly affect the safety and welfare of employees and visitors and are required by law. In contrast, soft facilities management services are not necessarily required by law and may be added or removed. Typically, soft FM services make a building more pleasant and comfortable for its occupants. They can also make the building more secure. The type of soft services a business needs to employ depends on the type of business and occupant requirements. Hard Services Soft Services Mechanical, Electrical and Plumbing Cleaning Building Fabric Maintenance Security Lift & Door Maintenance Mail Management Lightning & Power Issues Waste Management HVAC Maintenance Catering Car Parking System Coincierge / Reception Building Management System Landscaping Decoration & Refurbishment Pest Control Escalator Service Handyman Services Fire & Security System Hygiene & Clinical Waste Generator Maintenance Portering Minor Project Management Ground Maintenance Testing & Inspection Health & Safety Services UPS Maintenance Furniture & Equipment Civil & Carpentry Work Vending Machines Source: TechSci Research © TechSci Research 1010

Research Methodology

Research Methodology Market Formulating Developing List Data Data Data Profiling Questionnaire of Respondents Collection Validation Analysis In-depth secondary In order to conduct List of industry TechSci conducted Data obtained as a The data was scrutinized research was industry experts’ players and industry interviews with result of primary using MS-Excel, statistical conducted to interviews, TechSci specialists was industry experts and and secondary tools and internal determine overall formulated a detailed developed. industry players for research was proprietary database to market size, segmental discussion guide. data collection and validated through obtain qualitative and market size and top verification. rigorous quantitative insights about players in Canada triangulation. Canada facility facility management management market. market. Primary Research Desk Research Company Analysis ✓ Identifying Key Opinion ✓ Recent Developments ✓ Market Participants Leaders ✓ Market Changing ✓ Key Strengths ✓ Questionnaire Design Aspects/Dynamics ✓ In-depth Interviews ✓ Government Policies ✓ Final Conclusion Primary Research Secondary Paid Sources Research ✓ LinkedIn ✓ Company Websites ✓ Factiva ✓ TechSci Internal ✓ Company Annual ✓ Hoovers Data Filter Research & Actionable Business Database Reports Data & Analysis Intelligence Insights Solution ✓ White Paper Study Collection ✓ Financial Reports ✓ Investor Presentations ✓ Regulatory Body ✓ Associations, etc. © TechSci Research 1212

Research Methodology Baseline Methodology Our dedicated team of industry experts has monitored and analyzed various aspects of Canada facility management market. The team has analyzed the outlook of various segments of this market, while considering the major influencing factors and projected a steady growth during the forecast period. The study includes market forecasting, which would enable our clients to take better decisions while planning their strategy to achieve sustainability in Canada facility management market. Methodology Followed for Calculation of Market Size: Market Size by Value: Market size, in terms of value, for the year 2020 was calculated based on information collected through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as facility management service providers, industry experts, etc. The team interviewed more than 20 companies, 50 industry experts and other value chain stakeholders in Canada facility management market to obtain the overall market size during 2016-2020, which was validated by the Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size data for 2016-2020. © TechSci Research 1313

Research Methodology Respondents were asked about the current and future market growth rates, as well as market shares by service, by type, by application, by region and by company. Removing the outlier responses, the geometric mean of growth estimates and service provider wise revenue shares generated across various segments were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further triangulated based on the primary interview response from other stakeholders. Methodology Followed for Calculation of Market Shares: Market shares by service, by type, by application, by region and by company were calculated based on the responses received through primary surveys with industry experts, in which the respondents were asked about the market shares of the leading facility management service providers. The final shares were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the leading companies in Canada facility management market which was validated with the revenues reported by the service providers specific to their facility management segment in their annual reports, company websites and other secondary sources. Methodology Followed for Forecasting: TechSci Research performed logical checks on data collected through surveys and analyzed results. © TechSci Research 1414

Research Methodology Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast Canada facility management market, TechSci Research used various forecast techniques such as: o Moving Average o Time Series Analysis o Regression Analysis o Econometric and Judgmental Analysis TechSci Research used its own forecast tool, which is based on the growth of various allied industries in Canada. TechSci Research also used impact analysis during short, medium and long term period to estimate and analyze market demand scenario. CBRE Group, Inc., Brookfield Global Integrated Solutions Canada LP, ION Facility Services Partial List of Companies Inc., Jones Lang LaSalle Incorporated (JLL), Cushman & Wakefield plc, Ingersoll Rand, Interviewed Avison Young (Canada) Inc., Black & McDonald, Aecon Group Inc., GDI Integrated Facility Services. Partial List Secondary Statistics Canada, Alberta Hotel & Lodging Association, International Facility Management Sources Association, International Monetary Fund, Canada Mortgage and Housing Corporation, The Hotel Association of Canada, BOMA Canada, World Bank. © TechSci Research 1515

Industry Brief According to TechSci Research report, “Canada Facility Management Market By Services (Property, Cleaning, Security, Catering, Support, Others), By Type (Hard, Soft), By Application (Industrial, Commercial, Residential), By Outsource Vs Insource, By Organized Vs Unorganized, By Region, Competition Forecast & Opportunities, 2016-2026”, Canada facility management market is estimated to reach USD45.88 billion in terms of value by 2026. Growth in the facility management market is driven by rising demand for sustainable and energy efficient green building solutions, technological integration, increasing focus on outsourcing and growing market of internet of things. Moreover, surging demand for cyber and information security management, increasing usage of integrated workplace management system, and smart cities development is also expected to impact the market growth. Canada Facility Management Market is segmented based on services, type, application, outsource vs insource, organized vs unorganized and region. Based on services, the market is segmented into property, cleaning, security, catering, support and others. Cleaning segment held the largest market share in 2020 in terms of value owing to the growth in the country’s industrial and commercial sectors. Property services segment held a significant amount of market share in 2020 owing to easy credit conditions, increasing purchasing power parity and booming housing sector in the country. Thehighmarket share of property and cleaning segments can be attributed to increasing investments in the real estate sector in the country. The growth of the real estate sector across the country is expected to have a positive impact on the demand for property and cleaning services in the forecast period. Furthermore, favorable social factors such as incomelevel, literacy, rate, etc. are expected to benefit the property and cleaning services market during the forecast period. Based on type, the market is bifurcated into hard and soft services. Hard services dominate the market owing to booming real estate and housing sector in the country. Adopting hard facility services reduces the day-to-day roles and responsibilities, which requires the employment of smaller staff and services in the planning of work environment in various sectors. Based on application, the market is segmented into industrial, commercial and residential segments. Commercial segment is the largest contributing segment by application owing to the growing digital transformation of services in various industries. In Canada, majority of companies that are operational in the facility management market must deal with large geographical areas. Therefore, many companies are looking for innovative solutions such as streamlining communication to manage manpower and day-to-day operations. Artificial intelligence, mobile internet and Internet of things have enabled harnessing of real time data of different hard and soft services. In the year 2020, to prevent the spread of COVID-19, the government implemented lockdown which impacted the facility management services. According to TechSci Research’s estimates, the market suffered a decline of -5.97% in terms of value. This decline left a remarkable depreciation in the market, but the market is currently reviving and is set to overcome the descent in 2021-2022, owing to the increasing awareness of cleanliness, security and maintenance. Furthermore, the facility management service providers are offering end to end facility management services to government and private sectors which allows them to work more efficiently in the key areas. Onthebasis of region, Ontario and Quebec together accounted for the largest share in Canada facility management market in 2020. Montreal in Quebec and Toronto in Ontario are the two largest metropolitan areas in the country in terms of population which are driving the facility management market. Moreover, tourism activities in these regions are anticipated to contribute to the growth in hotel and hospitality services, thus creating enough opportunities for facility management services. CBRE Group, Inc., Brookfield Global Integrated Solutions Canada LP, Jones Lang LaSalle IP, Inc. (JLL), Cushman & Wakefield plc, Ingersoll Rand (Trane), Avison Young (Canada) Inc., ION Facility Services Inc., ION Facility Services Inc., Aecon Group Inc., Black & McDonald, GDI Integrated Facility Services, etc. are among the leading players operating in Canada Facility Management Market. Companies operating in the market are using organic strategies such as product advancement through addition of new features, partnerships, mergers and collaborations to boost their share in Canada Facility Management Market. “Rising demand for sustainable and energy efficient green building solutions, shifting trend towards automated building management solutions, such as smart buildings, and integration of facility management in building design are driving the Canada Facility Management Market. Moreover, booming Internet of Things (IoT) market, surging demand for cyber and information security management and increasing usage of CAFM & BIM softwares have also been positively influencing the market. Continuance of such trends and increasing awareness about cleanliness, security and maintenance are expected to drive the Canada Facility Management Market in the coming years.”, said Mr. Karan Chechi, Research Director with TechSci Research, a research based global management consulting firm. © TechSci Research 1616

Sample Data - Snapshot Canada Facility Management Market Size, By Value (USD Billion), 2016-2026F CAGR 2016-2020 CAGR 2021E-2026F By Value: xx% By Value: xx% 2016 2017 2018 2019 2020 2021E 2022F 2023F 2024F 2025F 2026F Value (USD Billion) Canada Facility Management Market Share, By Services, By Value, 2016-2026F 2016 2017 2018 2019 2020 2021E 2022F 2023F 2024F 2025F 2026F Cleaning 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% Property 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% Catering 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% Support 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% Security 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% Others 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% Canada Security Services Market Share, By Outsource vs Insource, By Value, 2016-2026F 2016 2017 2018 2019 2020 2021E 2022F 2023F 2024F 2025F 2026F Outsource 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% 40.00% Insource 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% © TechSci Research 1717

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