Introduction Environment Social Governance Appendix Inclusion and Diversity Responsible Products Product Accessibility We believe incredible stories and games should be enjoyed by all of needs is continually expanding. All Netflix-owned films and series our members, regardless of language, device, connectivity, or support SDH for the language in which they were originally ability and that accessibility is just as important as the aesthetics, produced. We have also started expanding SDH and AD to nearly speed and stability of our service. 20 languages, including Spanish, Portuguese, and French. Netflix members can browse titles with English audio descriptions in the gallery on our website, and by selecting “Audio Description” under MAKING OUR SERVICE MORE ACCESSIBLE the Categories menu in our mobile apps. We also introduced new badge icons for our shows and films that have AD and SDH on We have designed features like assistive listening systems, web, TV, iOS and Android so members can more easily discover brightness controls, keyboard shortcuts, screen readers, larger font stories suited to their needs, eliminating the inconvenient need to size and voice commands into our products. We also conduct play a title first. research with current and prospective members aimed at identifying barriers to perceiving, navigating, and interacting with We partner with vendors across the globe who are dedicated to Netflix, and design solutions to remove those barriers. We take working with the blind and low vision community in many different advantage of device-specific assistive technologies (e.g., native capacities, from hiring blind or low vision narrators, quality features on Apple iOS and Android platforms) as much as possible. controllers and co-author/editors to working with the community We also create our own accessibility options, such as the ability to and local organizations to gather feedback through focus groups. change the font, size, shadow, and background color of closed Guidelines for the creation of AD, timed text style guides, gaming captions and subtitles on TV, and adjust playback speed on mobile. accessibility and minimizing photosensitivity issues – flashes or patterns that could cause ill-effects in our audiences, are also Our catalog of titles with subtitles for the Deaf and Hard of Hearing publicly available to share best practices amongst industry peers. (SDH), and audio descriptions (AD) for our members with vision Netflix ESG Report 2022 52