CONTENTS An Introduction i Humor That Works 1 Skill #1 - Communication 13 Skill #2 - Relationships 61 Skill #3 - Problem Solving 111 Skill #4 - Productivity 161 Skill #5 - Strategic Disengagement 211 The Final Way 261 About the Author 265 About Humor That Works 267 Acknowledgments 269 Sources 271 Index 273