CONVERSATION 10. Mirror Yourself Keep a mirror at your desk. Smile (or make faces) at yourself while on the phone. Research has shown that facial expressions and mood can affect your tone of voice, an important factor when you’re 1 communicating via phone . Watch out though, putting on a fake smile all day can lead to emotional exhaustion and negatively impact well-being and job satisfaction2. Better to find real reasons to smile: your own goofy face, a picture of your kids, friends, pets, or a (really) bad joke, such as: “What type of stick do dogs hate? Lipstick!” 1 See Smile and Put Warmth into your Phone Calls. 2 See The Story Behind Service with a Smile. 19