s a l e s f o r c e s u s ta i n a b i l i t y , 2 0 2 1 Regulation & Policy Advocating for Climate Action

Executive Summary The need for bold climate action is more urgent than ever before. Reducing our own emissions as a company is critical, but it is no longer enough. We must work to implement policies that would put us on a path to ensure global temperatures do not exceed 1.5°C, accelerating global climate action beyond what any country, coalition, company, or community can accomplish alone. If we don’t speak up, if we don’t work with governments to be bold and to create a sustainable future for all, then change at the scale and speed the planet needs will be out of reach. At Salesforce, we have come a long way on our journey as advocates for climate policy. We proactively engage in public policy conversations, looking to science and our Global Climate Policy Principles to guide our actions at global, national, regional, and local levels, while focusing our efforts in the areas where we have the greatest influence. But we must do more. As we continue to scale our own work, we aim to help other businesses develop their own climate policy approach. Together, we can deliver a just and equitable transition to a sustainable world. At Salesforce, we’re driving towards a 1.5°C future by focusing on these six sustainability priorities. Learn more about our Climate Action Plan and how you can accelerate your own journey to Net Zero. Emissions carbon removal Trillion Trees & Education & Regulation & Innovation Reduction Ecosystem Mobilization Policy Restoration 1 | Salesforce.com/sustainability

The Need for Advocacy Preventing global temperature rise from exceeding 1.5°C will require transformation at an unprecedented pace and scale – more than any country, coalition, company, or community can accomplish alone. Most companies are focused within their four walls on reducing their own emissions. This is critical work that must continue, but it’s the beginning of a business’ climate action journey, not the end. Now, more thanever, we needevery business, individual, and community to join us on this journey and use their voice to influence climate policy, helping create a more fair, equal, and better future for all. Eric Loeb, EVP, Global Government Affairs and Public Policy, Salesforce For Salesforce, or any other company, it’s no longer enough to only think about our own footprints. We cannot succeed while the planet fails. Therefore, our progress and our success should be measured by the alignment of geographies to a 1.5°C future. We need enabling policies from our governments that reorient entire economies and ecosystems around a 1.5°C future. While 92% of S&P 100 companies have committed to reducing their own greenhouse gas emissions, support for systemic change is far less common - with only 40% actively engaging lawmakers on climate policy.1 Figure 1: S&P 100 Companies Assessed for Responsible Policy Engagement with Lawmakers 92% of assessed companies have committed to reducing their own greenhouse gas emissions 40% 92% 40% have engaged directly with lawmakers on the importance of specific science-based policies to mitigate the impacts of changing climate 1 Practicing Responsible Policy Engagement, Ceres 2 | Salesforce.com/sustainability

The Need for Advocacy Stakeholders also want companies to actively engage lawmakers on climate policy. According to a survey conducted by Salesforce Research during Summer 2021 in the United States and the United Kingdom, businesses engaging in advocacy for climate action have the support of nearly two-thirds of people surveyed. “I support business advocacy for climate action.” All respondents 67% US 66% UK 71% Baby boomers 68% Gen x 68% millennials 66% gen z 66% Catalyzing systemic global change is the only way to realize a future in which global temperatures do not exceed 1.5°C. To get there, we must speak up and encourage governments to develop bold policies that will help create a sustainable future for all. 3 | Salesforce.com/sustainability

Our Approach Our voice and influence are powerful tools. At Salesforce, we use our reach, our technology, and our ideas to help advance science-based climate policies and achieve a just and equitable transition to a sustainable world. We are committed to building a global movement by enabling and mobilizing our ecosystems to bring additional partners along. What Guides Us We engage lawmakers and regulators around the globe to support policies that positively impact our employees, customers, communities, business, and planet. Our advocacy work is rooted in our core corporate values of Trust, Innovation, Customer Success, and Equality. These values, along with the priorities that make up our Global Climate Policy Principles, guide our advocacy for clear and consistent science-based climate policies. Our three principles are to: Reduce emission sources and scale nature-based solutions to reach Net Zero emissions globally by 2050. 1 This is our north star for climate policy engagement. Reorient economies and financial systems around a Net Zero future. This is our vision for how the transition can occur and why shifting the global economy cannot 2 be piecemeal. Ensure an equitable transition to a more resilient society. This is our recognition that climate change disproportionately impacts disadvantaged groups 3 and that we must pursue a just and equitable transition to help lessen these impacts. In October 2021, Marc and Lynne Benioff, and Salesforce announced $300 million in investments to accelerate ecosystem restoration and climate justice. 4 | Salesforce.com/sustainability

OurApproachat Salesforce It has been a journey to get to where Salesforce is today, and there is still much work ahead. Looking back on how we got here can help other companies in developing their ownadvocacy approaches. Where westarted: Initially, our policy engagements were limited and focused on the topics mostrelevantto our own emissions footprint like electricity grid emissions. We were often reactive to policies as they were introduced and focusedon light-touch engagements like group sign-on letters or relying on responses from our industry coalition partners like Ceres and Advanced Energy Economy to represent our position. Where weare today: Over the past three years, we’ve grown the partnership between our Government Affairs and Sustainability teams, expanding our reach and deepening our impact. We did this by investing in our working relationship: taking the time to understand each other's priorities, increasing trust, and developing a process to help us work effectively together. This removed unnecessary - and unknown - points of friction, enabling us to better leverage the expertise of both teams to identify strategic actions to advance our policy priorities. This great partnership also unlocked additional opportunities, allowing us to expand into new issues, engagement channels, and geographies. In 2021, we added climate to our corporate public policy platform, joining other initiatives like security, privacy, and equality. As part of this exciting step, we shared our Global Climate Policy Principles to disclose how we’re approaching our climate policy work. We’ve enhanced our Salesforce-led engagements through increased direct advocacy to lawmakers, op-eds, andpublic position statements. We started to expand our advocacy beyond theUnitedStates into Europe and parts of Asia-Pacific and Latin America. And, we’re investing in building new coalitions to help other companies join us on this journey. What’s next: As we look ahead, we recognize there is always more work to be done. We will continue to build our climate policy programs where they exist today to ensure we have a robust presence in each of the regions we advocate in. We will also continue to expand our engagements to new geographies, particularly where our employee and emissions footprints are greatest. By increasing our proactive engagements with lawmakers and regulators and finding key moments to step out as a leader, we strive to deliver impact at the critical moments. Through it all, we will transparently share our work andcall on others to join us because we know we are stronger together. 5 | Salesforce.com/sustainability

Our Approach at Salesforce Inspiring Others We cannot prevent global temperatures from exceeding 1.5°C through our actions alone, and so we’re working to empower other organizations to amplify their own climate policy voices. Together, we will motivate governments to implement robust climate policies, change behaviors, and enable a just and equitable transition to a sustainable world. We strive to find and empower partners who help broaden our efforts by: Bringing others with us, Ö Leveraging our technology to develop an open exchange ecosystem in which because we’re customers can advocate for science-based climate policiesº stronger together Ö Building and supporting coalitions to bring the voice of business forward where it is currently missing, such as our work with REBA and 1t.org policy working groupsº Ö Mobilizing our ecosystem of employees, customers, and peers to join us in engaging with lawmakers on critical issues. Providing confidence Ö Being an early mover, instilling confidence for others to join us as advocatesº to grow the movement Ö Engaging our peers, offering support and expertise as they strive to take new, bold positions on climate policy. Sharing learnings with Ö Reporting about our work through public disclosures on the policies we others so we can all engage on, modeling new levels of transparency for our industryº move forward faster Ö Sharing our best practices for engagement, how we need to improve, and where companies can work together to enable others to benefit from our learnings. Salesforce is demonstrating strong corporate leadership by publishing climate policy principles and climate action plans rooted in the latest science and aligned with a Net Zero future. If we are going to tackle the global climate crisis head-on, we need every company in every sector to follow suit. Companies must not only slash their own greenhouse gas emissions, but advocate for the climate- Mindy Lubber Ceres CEO and President smart policies and investments that will ensure a more equitable transition to a decarbonized economy and sustainable financial system. 6 | Salesforce.com/sustainability

Here’s What You Can Do Despite all the progress we’re seeing, there is still so much more to be done. Systems change is hard. If we don’t speak up, if we don’t engage with governments to be bold and to create a sustainable future for all, then we’ve already lost. Now more than ever, we need every business, every individual, and every community to join us on this journey and use their voices to influence policy and step up to the urgent challenge of climate change and all the opportunities that come with success: reduced inequality, improved health for human and other life on earth, a stronger and more resilient economy full of new jobs, and a future we all want and that we all will share. For companies interested in embarking on their own climate policy journey, here are some steps to get started: Start small and build. Identify the climate-related issues critical to your business as a starting point for engagement. Invest in your business partners. Develop trust and alignment so you can do even more together. Identify your points of leverage. Understand where you have the greatest policy influence based on the circumstances of your business and sector, such as your employee base. Expand your scope. Look beyond business critical issues and advocate for science-based policies aligned to a 1.5°C. Bring others with you. We’re more powerful together than we are apart, so look for opportunities to empower others to join you. It’s Time to Act The world is in a climate crisis. To avoid the worst impacts of climate change, we must speak up and work with governments to make a 1.5°C future a reality. Learn more about Salesforce’s Climate Action Plan and how to use your voice to influence policy and step up to the urgent challenge of climate change. 7 | Salesforce.com/sustainability

appendix Safe Harbor Statement "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This report contains forward-looking statements about the company's financial and operating results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, earnings per share, operating cash flow growth, operating margin, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals, expected capital allocation, including mergers and acquisitions, capital expenditures and other investments, expectations regarding closing contemplated acquisitions and contributions from acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company’s results could differ materially from the results expressed or implied by the forward-looking statements it makes. The risks and uncertainties referred to above include – but are not limited to – risks associated with the impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our ability to maintain security levels and service performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; the expenses associated with our “first-party” data centers and third-party cloud infrastructure providers; our ability to secure additional data center capacity; our reliance on first and third-party hardware, software and platform providers where we do not directly own the infrastructure; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau, and the resolution or settlement thereof; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including any efforts to expand our services; the success of our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; our ability to complete, on a timely basis or at all, announced transactions, including our proposed acquisition of Slack Technologies, Inc.; our ability to realize the benefits from acquisitions, strategic partnerships, joint ventures and investments; our ability to successfully integrate acquired businesses and technologies; our ability to compete in the market in which we participate; the success of our business strategy and our plan to build our business, including our strategy to be a leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our ability to preserve our workplace culture, including as a result of our decisions regarding our current and future office environments or work-from-home policies; our dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; the impact of future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of foreign currency exchange rate and interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the effect of general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; risks related to the availability and funding of our bridge loan facility and term loan associated with our proposed acquisition of Slack Technologies, Inc. and other indebtedness; our ability to comply with our debt covenants and lease obligations; and the impact of climate change, natural disasters and actual or threatened public health emergencies, including the ongoing COVID-19 pandemic. Further information on these and other factors that could affect the company’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company’s website at www.salesforce.com/investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law. 8 | Salesforce.com/sustainability

Let’s get to Net Zero faster, together. Start your journey at salesforce.com/sustainability.