SHAREHOLDERPROPOSALS ITEM6—SHAREHOLDERPROPOSALREQUESTINGAREPORTONCUSTOMERDUE DILIGENCE BeginningofShareholderProposalandStatementofSupport: CustomerDueDiligence 2022-Amazon.com,Inc. Resolved: Shareholders request the Board of Directors commission an independent third-party report, at reasonable cost andomitting proprietary information, assessing Amazon’s customer due diligence process to determine whether customers’ use of its products and services with surveillance, computer vision, or cloud storage capabilities contributes to human rights violations. Whereas:AmazonWebServices(AWS)isaleadingcloudproviderthatservesmultiplegovernmentcustomerswitha history of human rights abuses, and Amazon’s surveillance technologies may enable mass surveillance globally. “KnowYourCustomer”duediligencemitigates clients’ risks and human rights impacts and informs business decision- making.1 It reveals whether technologies will be used to facilitate governmental human or civil rights or civil liberties 2 violations. The Atlantic Council recommended the United States and NATO “create know-your-customer (KYC) policies” 3 with surveillance companies. The United Nations found that states and businesses have “often rushed to incorporate 4 AI applications, failing to carry out due diligence.” Inadequate due diligence presents material privacy and data security risks, as well as legal, regulatory, and reputational risks. These risks are present even if surveillance products are used according to Amazon’s guidelines. Amazon fails to address 5 6 howitsfacialanalysisproductsenablediscrimination. EvenafterpoliceusedAmazon’sRingtosurveilanti-racistprotesters 7 8 andaUKcourtfoundRinginfringedcustomerprivacy, Ringcontinues to expand its thousands of police partnerships. 9 10 Senators expressed concerns that Amazon’s palm recognition payment system violates privacy. In 2021, Amazon was fined $887 million for violating the European Union General Data Protection Regulation.11 Amazon’sgovernmentandgovernment-affiliated customers and suppliers with a history of rights-violating behavior pose risks to the company, including: • U.S. immigration enforcement agencies use AWS in detention and deportation programs; • AWSwillhosttheDepartmentofHomelandSecurity’sbiometricdatabase,whichwill impact millions of immigrants’ and citizens’ “ability to exercise their rights to protest, assemble, associate, and to live their daily lives”; • AmazonhaspurchasedthermalcamerasfromChinesetechnologyfirmDahua,12whichwasblacklistedbytheU.S. Governmentduetoitsroleinthemasssurveillance, internment, torture, and forced labor of the ethnic Uyghur minority; • TheIsraeli military and government’s “Project Nimbus”, protested by Amazon employees,13 uses AWS to support and expandtheapartheidsystemunderwhichPalestiniansinoccupiedterritoryaresurveilled,unlawfullydetainedandtortured, 14 and subjected to acts of forced displacement. The Israel Land Authority plans to use AWS as it expands illegal settlements and enforces segregation; and • TheUnitedArabEmiratesgovernment,whichdeploysastatesurveillance apparatus against human rights defenders, journalists, and political dissidents, will partner with Amazon to develop three data centers in 2022. Amazon’sexisting policies15 appear insufficient in preventing customer misuse and establishing effective oversight, yet Amazoncontinuesreleasing surveillance products. 1 https://www.humanrights.dk/sites/humanrights.dk/files/media/document/Phase%204_%20Impact%20prevent 2 https://www.eff.org/deeplinks/2018/07/should-your-company-help-ice-know-your-customer-standards-evaluating-domestic 3 https://www.atlanticcouncil.org/wp-content/uploads/2021/11/Surveillance-Technology-at-the-Fair.pdf 4 https://www.ohchr.org/EN/NewsEvents/Pages/DisplayNews.aspx?NewsID=27469&LangID=E 5 https://venturebeat.com/2021/09/03/bias-persists-in-face-detection-systems-from-amazon-microsoft-and-google/ 6 https://www.eff.org/deeplinks/2021/02/lapd-requested-ring-footage-black-lives-matter-protests 32