BNY MELLON ENTERPRISE ESG 30 CULTURE AND PURPOSE Performance Management Our performance management process plays a critical role in building a high-performance culture and facilitates the alignment of individual contributions with enterprise strategy. Manager and team member conversations create a rich feedback loop to reinforce performance standards and to fuel ongoing professional development. DEI goals are included in the performance management plans of all employees, placing on them the responsibility to help build inclusive teams and an equitable culture that enable all members to thrive. By elevating inclusion as a leadership competency, we have made inclusive leadership an imperative for anyone responsible for managing, or who aspires to manage, high-performance teams. In 2021 we embedded our corporate values in our annual performance management process as part of our Values and Behaviors initiative. This sets the expectation for not only what we do, but also how we do it and why. Values and Behaviors conversations are now more deeply embedded into performance reviews and development conversations. For example, for the first time, performance ratings include two separate ratings, one for results and one for behaviors. EMPLOYEE ENGAGEMENT, RETENTION AND WELLBEING Employees in job markets globally left their jobs at record rates in 2021, many citing a lack of connection to their organization as a primary reason. Feeling burned out and undervalued, workers reported a desire to restore life balance and the ability to prioritize their physical, mental, emotional and social wellbeing. Successful employers are evolving by listening to understand employees’ perspectives and increasing employee engagement. In addition to encouraging employees to embrace corporate values and purpose, employers are equipping workers with the skills to manage their personal growth and life balance, and boost their resilience and overall wellbeing. 13 Our Opportunity and Approach We continue to build a distinctive people experience to engage BNY Mellon employees. Our offerings cover the full life cycle of our relationship, from first contact through alumni status. Employees want a supportive workplace that meets them in their life moments. We continually evaluate our employee engagement and wellbeing offerings to better realize those expectations. Engaged employees are critical to our success: When employees are at their best, they are more productive, creative, purpose-driven and collaborative members of our workforce. We strive to maintain a listening culture that is open to varying employee needs and respond by addressing employees’ physical, emotional, social and financial wellbeing. 13 The Great Attrition: The power of adaptability , McKinsey Organization Blog, Nov. 22, 2021