Chapter 10 transforming LegaCy Banking appLiCations to Banking experienCe pLatforms Digital Transformation Execution Phase During this phase, we do the actual activities designed in the previous phase. We develop/redesign the user experience, redesign the integration model, and migrate the necessary code and data. All the planned business processes will be digitized and automated wherever possible. The capabilities are delivered in shorter and iterative sprints for quicker time to market. Once all the necessary capabilities are set up, we can set up the monitoring infrastructure to monitor the SLAs. We will track the KPIs such as user satisfaction scores, process improvement scores, SLAs, and quality reports. Digital Transformation Road Map A sample digital transformation road map is depicted in Figure 10-8. Organizations can use this as a reference for defining a digital transformation road map. ϭ Ϯ ϯ ϰ ϱ ϲ ϳ ϴ ϵ Ϭ ϭ Ϯ ϯ ϰ ϱ ϲ ϳ ϴ ϵ Ϭ ϭ ϭ Ϯ ϯ ϰ ϱ ϲ ϳ ϴ ϵ Ϭ ϭ Ϯ ϯ tĞĞŬƐ ĞĞŬ ϭ ϭ ϭ ϭ ϭ ϭ ϭ ϭ ϭ ϭ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ Ϯ ϯ ϯ ϯ ϯ t ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ ĞĞŬ t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t ůƵĞWƌŝŶƚŝŶŐ͕ ZĞƋƵŝƌĞŵĞŶƚ ZĞƋƵŝƌĞŵĞŶƚ ŐĂƚŚĞƌŝŶŐ͕&ŝƚ ůĂďŽƌĂƚŝŽŶ 'ĂƉĂŶĂůLJƐŝƐ͘ ^ŽůƵƚŝŽŶďůƵĞ ƉƌŝŶƚŝŶŐ͘ DsWZĞůĞĂƐĞ DŽďŝůĞĞŶĂďůĞŵĞŶƚ͕ZĞƐƉŽŶƐŝǀĞh/͕ ϭ͘Ϭ͗hƐĞƌ ĂƐŚďŽĂƌĚĞdžƉĞƌŝĞŶĐĞ͕>ĞĂŶh/ džƉĞƌŝĞŶĐĞ DsWZĞůĞĂƐĞϮ͘Ϭ >ŝŐŚƚǁĞŝŐŚƚZ^dƐĞƌǀŝĐĞƐ͕DŝĐƌŽ /ŶƚĞŐƌĂƚŝŽŶ ƐĞƌǀŝĐĞƐ͕W/'ĂƚĞǁĂLJƵƐĂŐĞ͕dǁŽ ZĞĚĞƐŝŐŶ ^ƉĞĞĚŝŐŝƚĂůƐĞƌǀŝĐĞƐ ŽŶƚĞŶƚ>ŝĨĞĐLJĐůĞŵĂŶĂŐĞŵĞŶƚ͕,ĞĂĚůĞƐƐD^͕^ŝƚĞ DsWZĞůĞĂƐĞϯ͘Ϭ ^ĞĂƌĐŚ͕ŽŶƚĞŶƚ^ĞĂƌĐŚ͕ŽŶƚĞŶƚƵƚŚŽƌŝŶŐ͕ ŽŶƚĞŶƚΘ ŽŶƚĞŶƚĞĚŝƚŝŶŐ͕ŽŶƚĞŶƚƉƵďůŝƐŚŝŶŐ͕ŽŶƚĞŶƚ ^ĞĂƌĐŚ ƚĂŐŐŝŶŐ͕,ĞĂĚůĞƐƐD^͕dĂdžŽŶŽŵLJ͕DĞƚĂĚĂƚĂ DsWZĞůĞĂƐĞϰ͘Ϭ ŵĂŶĂŐĞŵĞŶƚ ^ŽĐŝĂůΘ &ŽƌƵŵƐ͕tŝŬŝ͕DĞƐƐĞŶŐĞƌ͕ŚĂƚďŽƚ͕<ŶŽǁůĞĚŐĞďĂƐĞ͕ ŽůůĂďŽƌĂƚŝŽŶ ĂůĞŶĚĂƌ͕^ƵƌǀĞLJ͕WŽůůƐ͕ŵĂŝů͕ZĞǀŝĞǁΘZĂƚŝŶŐ DsWZĞůĞĂƐĞϱ͘Ϭ WĞW ƌƐŽŶĂůŝnjůŝ ĂƚƚŝŽŝ Ŷ͕ŽŵŵĞƌĐĞ͕ŝŐŝ ŝƚŝƚĂůůDDĂƌŬĞŬ ƚŝƚŝŶŐ͕tŽt ƌŬĨůŽǁΘ KƚŚĞƌŝŐŝƚĂů KƌĐŚĞƐƚƌĂƚŝŽŶ͕tĞďŶĂůLJƚŝĐƐ͕ƌƚŝĨŝĐŝĂů/ŶƚĞůůŝŐĞŶĐĞΘ ĂƉĂďŝůŝƚŝĞƐ DĂĐŚŝŶĞůĞĂƌŶŝŶŐ͕ŝŐĂƚĂ ƵƚŚĞŶƚŝĐĂƚŝŽŶ͕ZŽůĞďĂƐĞĚĂĐĐĞƐƐ͕WĞƌŵŝƐƐŝŽŶDŽĚĞů͕ŶƚŝƚůĞŵĞŶƚƐ͕&ĞĚĞƌĂƚĞĚ^^K͕ ^ĞĐƵƌŝƚLJ ^ŝŶŐůĞ^ŝŐŶŽŶ;^^KͿ͕^ĞĐƵƌŝƚLJƚĞƐƚŝŶŐ /ŶĨƌĂƐƚƌƵĐƚƵƌĞΘ ůŽƵĚĞƉůŽLJŵĞŶƚ͕,ŝŐŚĂǀĂŝůĂďŝůŝƚLJ͕DŽŶŝƚŽƌŝŶŐƐĞƚƵƉ͕^ŽƵƌĐĞĐŽŶƚƌŽů͕ƵƚŽŵĂƚĞĚƌĞůĞĂƐĞŵĂŶĂŐĞŵĞŶƚ͕ŽŶƚŝŶƵŽƵƐŝŶƚĞŐƌĂƚŝŽŶ͕ ĞǀKWƐ ŽŶƚŝŶƵŽƵƐƚĞƐƚŝŶŐ͕ƵƚŽŵĂƚĞĚĚĞƉůŽLJŵĞŶƚ͕ƵƚŽŵĂƚĞĚĐŽĚĞYƵĂůŝƚLJ͕WƌŽũĞĐƚŵĂŶĂŐĞŵĞŶƚ͕ŽŶƚŝŶƵŽƵƐ/ŵƉƌŽǀĞŵĞŶƚ Figure 10-8. Digital transformation road map Reimagining the Digital Banking Experience This section defines all the tools, methods, and processes needed for redefining the banking experience. 288