37 Key Activities can be categorized as follows: Production These activities relate to designing, making, and delivering a product in substantial quantities and/or of superior quality. Production activity dominates the business models of manufacturing firms. Problem solving Key Activities of this type relate to coming up with new solutions to individual customer problems. The operations of consultancies, hospitals, and other service organizations are typically dominated by problem solving activities. Their business models call for activities such as knowledge management and continuous training. Platform/network Business models designed with a platform as a Key Resource are dominated by platform or network- related Key Activities. Networks, matchmaking platforms, software, and even brands can function as a platform. eBay’s business model requires that the company continually develop and maintain its plat- form: the Web site at eBay.com. Visa’s business model requires activities related to its Visa® credit card transaction platform for merchants, customers, and banks. Microsoft’s business model requires managing the interface between other vendors’ software and its Windows® operating system platform. Key Activi- ties in this category relate to platform management, service provisioning, and platform promotion. What Key Activities do our Value Propositions require? Our Distribution Channels? Customer Relationships? Revenue streams? bmgen_final.indd 37 6/15/10 5:32 PM