103-3 Evaluation of the management approach • Our Commitment to Social Finance • Risk Management > Policy Implementation 413-1 Operations with local community engagement, impact assessments, and development programs • Stakeholder Engagement at Citi • Action for Racial Equity • Citi Impact Fund • COVID-19 Relief and Recovery • Affordable Housing • Strategic Philanthropy • Risk Management > Environmental and Social Risk Management • Human Rights > Learning and Engagement • Responsible Sourcing > Supplier Engagement and Evaluation 413-2 Operations with significant actual and potential negative impacts on local communities • Risk Management > Environmental and Social Risk Management • Human Rights > Our Commitment to Respect Human Rights • Human Rights > Extending Respect for Human Rights Through Our Supplier s • Human Rights > Respecting Human Rights in Our Financing Decisions • Responsible Sourcing > Supplier Engagement and Evaluation GRI 414: Supplier Social Assessment 2016 414-1 New suppliers that were screened using social criteria • Responsible Sourcing > Supplier Engagement and Evaluation GRI 415: Public Policy 2016 103-1 Explanation of the material topic and its Boundary • Our Material ESG Issues: Citi in a Global Context • Risk Management > Public Policy 103-2 The management approach and its components • ESG Governance at Citi • Risk Management > Public Policy • Citi Political Activities Statement 103-3 Evaluation of the management approach • Risk Management > Public Policy • Citi Political Activities Statement 415-1 Political contributions • Citi U.S. Political Contributions GRI 417: Marketing and Labeling 2016 103-1 Explanation of the material topic and its Boundary • Our Material ESG Issues: Citi in a Global Context • Serving Our Customers and Clients Responsibly 103-2 The management approach and its components • ESG Governance at Citi • Serving Our Customers and Clients Responsibly 103-3 Evaluation of the management approach • Our Material ESG Issues: Citi in a Global Context • Serving Our Customers and Clients Responsibly 417-1 Requirements for product and service information and labeling • Serving Our Customers and Clients Responsibly GRI 418: Customer Privacy 2016 103-1 Explanation of the material topic and its Boundary • Our Material ESG Issues: Citi in a Global Context • Risk Management > Safeguarding Data and Protecting Customer Information 103-2 The management approach and its components • Risk Management > Safeguarding Data and Protecting Customer Information • Citi Code of Conduct • Citi Online Privacy Statement • Citi Security Center 103-3 Evaluation of the management approach • Risk Management > Safeguarding Data and Protecting Customer Information 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data • Risk Management > Safeguarding Data and Protecting Customer Information Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices ESGS ataC ius niblnG 148