TRANSPARENCY FOR EMPLOYEES Annual Ethics Hotline Summary Each year, the Citi Ethics Office provides all employees with a summary of the types of concerns received through the Ethics Hotline and the types of corrective actions that may arise from substantiated concerns. This summary demonstrates that the Ethics Hotline process is used by our colleagues globally and that raising concerns to the Citi Ethics Office leads to meaningful action within our organization, such as disciplinary action, termination of vendor relationships, referrals to law enforcement or governmental authorities, employee communications, additional training, control enhancements, and changes to Citi policies, business processes and procedures. Spotlight on Ethics Citi shares with employees the results of ethics investigations, including a summary of corrective actions, through a quarterly communication called the Spotlight on Ethics. This communication reinforces for employees that their concerns are investigated and highlights commonplace areas in which ethical lapses can occur. In 2021, the Spotlight on Ethics focused on select risk areas such as protecting information from inappropriate uses, the prohibition on using unapproved communication methods to conduct Citi business, preventing retaliation or the suppression of concerns, and the requirement to cooperate with appropriately authorized internal or external investigations. Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 109