Citi’s mission is to serve as a trusted part - ner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, mak - ing payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world’s toughest challeng - es and embrace its greatest opportunities. As an institution, Citi is connecting millions of people across hundreds of countries and cities. We protect people’s savings and help them make the purchases — from everyday transactions to buying a home — that improve the quality of their lives. We advise people on how to invest for future needs, such as their children’s education and their own retirement, and help them buy securities such as stocks and bonds. We work with companies to optimize their daily operations, whether they need working capital, to make payroll or to export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works. We have an obligation to act responsibly. We also know that acting responsibly and sustainably will help to drive value for our different stakeholders and for our company. If we fall short, we will take action and learn from our experience. We strive to earn and maintain the public’s trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: They are in our clients’ interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do. Citi at a Glance Unparalleled global network that enables us to connect and do business in 95 countries Digital and mobile at the core of a simpler, better client experience Scaling efficiencies through common processes, common platforms and common data Unique presence in faster-growing emerging markets Iconic brand with 200+ years of experience Supporting clients in more than 160 countries and jurisdictions Citi’s Value Proposition: A Mission of Enabling Growth and Progress What You Can Expect from Us & What We Expect from Ourselves Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 7