FAQs 1 About the Claims What should I do immediately How will I receive payment or after an incident? benefits if my claim is approved? 2 Ensure everyone is safe and, if necessary, Payments or benefits are typically provided via seek medical attention. Document the direct deposit or check. Details will be incident with photos or videos and notify communicated to you once your claim is approved. 2.1 Vitality Partners as soon as possible. Can I appeal a claim decision? How long do I have to file a 2.2 claim after an incident? Yes, if your claim is denied, you can appeal the decision. Follow the appeals process You should file your claim as soon as 2.3 outlined in this guide to submit your appeal. possible. Check your policy for specific deadlines, as they can vary. How can I check the status of my claim? How long does it take to process a claim? 3 You can check the status through our online The processing time varies depending on the portal at Online Portal URL, by calling our complexity of the claim. We aim to complete the claims department at Phone Number], or by review as quickly as possible and will keep you emailing us at Claims Email Address]. updated on the status.