Costco Online Mail Order

Costco Mail Order Pharmacy Ordering Instructions Online Ordering Costco Mail Order Pharmacy provides once this request and the original prescription is available for an additional fee. If you do not receive an Online Ordering service. If you choose received at our facility. your order in 14 days, contact Costco Mail Order to utilize Online Ordering, it is helpful • Costco Mail Order Pharmacy does not hold Pharmacy at the toll-free number provided. to be familiar with basic online purchasing processes, prescriptions. Please send only prescriptions to and have frequent access to your email account. be ordered immediately. Once an order has been How can I ensure my order will Most communication between you and Costco Mail processed, it cannot be stopped. We cannot accept not be delayed? Order Pharmacy will be through email. When using returns. Please ensure you are providing Costco with a valid this service, all orders for new prescriptions must be shipping address and valid payment information. initiated online at pharmacy.costco.com. How do I order a re ll using the Online Ensure your name, address and phone number are Ordering service? written legibly on all submitted documents including How do I set up an account online? • Phone: Call 1-800-607-6861. Costco’s 24-hour the original prescription(s). Your physician must Visit pharmacy.costco.com. Click “Sign In/Register.” automated telephone system guides you provide complete directions for use. Costco cannot Select Create account, and enter your email address through the re ll ordering process. Be sure dispense an order without valid instructions; “use and a password. Please note: Each patient (self, to have your prescription number available. as directed” will not be accepted. Ensure your spouse, dependent(s), etc.), independent of whether OR prescription is written for the maximum days or not they are covered by the plan, must have his • Online: Visit pharmacy.costco.com. supplied allowed by your plan (usually 90 days) and or her own unique email address to create an online Click the “Re ll Prescriptions” link. contains additional re lls. account. Enter all required information to set up What form of payment may I use for How will I know the cost of my your online patient account including information Traditional Mail Order service? prescription order? regarding drug allergies, medical conditions, brand/ For your convenience and to make quick and secure generic preferences, etc. ® It is your responsibility to know the co-pay(s) for payments, Costco accepts Visa , MasterCard, your prescription order. For additional information, How do I order a new prescription using the Discover and Costco Credit Cards. please contact your bene ts provider. Online Ordering service? If you need to start your medication immediately or Frequently When I receive my order, what will be do not have enough to last you at least two weeks, included in the package? Asked Questions Each package will include your prescription request two prescriptions from your prescriber: One for an initial short-term supply of your maintenance When do I need to place my order? medication, prescription label and a drug medication that your local retail pharmacy can  ll It is Costco’s goal to have your order monograph. All prescription bottles will be sealed immediately, and a second for a 90-day supply, in your hands 14 days after Costco with child-safety caps to prevent them from including re lls that can be submitted to Costco receives it at the processing facility. Allow a few extra opening during shipment. If you select easy-open Mail Order Pharmacy. days when placing an order for the  rst time and caps, they will be included in the package for you to • Visit pharmacy.costco.com. Click the “New remember to calculate the amount of time it may switch once your package has safely arrived. Prescriptions” link and follow the steps below: take for your prescription(s) request to reach the 1. Log in. facility. Once Costco receives your order it will leave 2. Provide prescription information, including physician the facility within one to four days. Costco offers free name, drug name and shipping method. standard shipping. Expedited shipping options are 3. Con rm your order and mail the prescription to the address provided. • Costco Pharmacy will begin processing your order Costco Mail Order Costco Mail Order Pharmacy Visit us online at: Pharmacy Contact Customer Service 1-800-607-6861 phone pharmacy.costco.com Information 1-800-633-0334 fax Monday through Friday: 5 a.m. to 7 p.m. (PST) Saturday: 9:30 a.m. to 2 p.m. (PST) PHA000091A 0717