Decarbonizing Transportation Delivering for our global customers requires Amazon to rely on a variety of transportation solutions for long and short distances. Decarbonizing our transportation network is a key part of meeting The Climate Pledge by 2040 and making 50% of Amazon shipments net-zero carbon by 2030, which is why we are actively transforming our fleet network and operations. Our Approach One of the ways we are decarbonizing our transportation network is by deploying technical solutions including zero- emission vehicles and low-carbon fuels. We are preparing our systems and facilities to accommodate the large- scale adoption of zero-emission vehicles in the coming years, which will require new refueling infrastructure and operating patterns. Achieving our net-zero carbon goal will also demand long- term solutions that have not yet been invented, along with an abundant supply of clean energy sources to power those technologies. Knowing this, we are investing in breakthrough innovations through The Climate Pledge Fund and forging industry partnerships to accelerate change. Deploying Solutions Across Our Network Last-Mile Delivery We use a range of delivery methods to reduce emissions on last-mile routes to our customers’ doorsteps. These include electric delivery vehicles and micromobility technologies that can be used for shorter journeys. In 2019, we ordered 100,000 custom electric delivery vehicles from Rivian—the largest order ever of electric delivery vehicles. We rolled out the first of these vehicles in 2021. We expanded our European electric delivery fleet with an order for 1,800 electric vans from Mercedes-Benz, a signatory of The Climate Pledge. In India, we are adding 10,000 electric vehicles (EVs) to our existing fleet, including two-wheeler, three-wheeler, and four-wheeler vehicles built by local manufacturers. We are also piloting electric delivery vehicles in other locations, including Latin America, Asia, and the Middle East. In 2021, more than 100 million packages were delivered to our customers’ doorsteps across Europe with a fleet of over 3,000 electric delivery vans and other zero-emission vehicles. Additionally, over half a million packages were delivered to our customers’ doorsteps in North America with EVs. More than 100 Amazon delivery stations across North America and Europe are equipped for EV usage, and all new delivery stations are designed to meet the needs of our current and future electric delivery fleets. Zero-Emission Transportation in Paris We announced in November 2021 that, in the city of Paris, two-thirds of our shipments are delivered using zero-emission transportation. This was achieved through a combination of EVs, cargo bikes, and carts for deliveries on foot through our Delivery Service Partners—all of which contribute to decarbonizing the last-mile delivery process. Additionally, we are using micromobility technologies to transform the way packages are delivered, particularly in urban settings. In 2021, more than 5 million shipments across 17 European cities and 30 million packages in Manhattan, New York, were delivered to our customers’ doorsteps using cargo bikes and walkers. Our global bicycle fleet includes traditional bicycles and electric bikes connected to cargo trailers that can carry up to 45 packages at a time. More than 400 cargo bikes are used to make deliveries for Whole Foods Market and Amazon Fresh to customers in Manhattan and Brooklyn in New York City. 100M+ Packages delivered across Europe with zero-emission vehicles 30M Packages delivered in Manhattan, New York, using cargo bikes and walkers 5M+ Shipments delivered in Europe using micromobility solutions 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 24