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Section Indicator/Question References and Links Remediation C6 How does the company enable effective remedy if people are harmed by its actions or decisions in relation to the salient human rights issues? • 2021 Modern Slavery Statement • 2021 Sustainability Report (See Society , pages 46–68 ; Partnerships , page 79 ) • Amazon France Logistique S.A.S. Duty of Vigilance Plan 2021 • Code of Business Conduct and Ethics • Global Human Rights Principles • Supply Chain Standards C6.1 Through what means can the company receive complaints or concerns related to each salient issue? • 2021 Modern Slavery Statement • 2021 Sustainability Report (See Society , pages 46–68 ) • Code of Business Conduct and Ethics • Global Human Rights Principles (See Employee communication ) • Supply Chain Standards C6.2 How does the company know if people feel able and empowered to raise complaints or concerns? • 2021 Sustainability Report (See Society , pages 46–68 ) C6.3 How does the company process complaints and assess the effectiveness of outcomes? • 2021 Modern Slavery Statement • 2021 Sustainability Report (See Society , pages 41–68 ; Partnerships , page 79 ) • Code of Business Conduct and Ethics C6.4 During the reporting period, what were the trends and patterns in complaints or concerns and their outcomes regarding each salient issue? • 2021 Modern Slavery Statement • 2021 Sustainability Report (See Society , pages 46–68 ) C6.5 During the reporting period, did the company provide or enable remedy for any actual impacts related to a salient issue and, if so, what are typical or significant examples? • 2021 Modern Slavery Statement • 2021 Sustainability Report (See Society (Supply Chain, pages 61–68 )) UN Guiding Principles (UNGP) Reporting Framework 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 89

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